End User Support Engineer

12 hours ago

Morbi GJ IN JENX Digitech Pvt Ltd Full time

We are looking for a dedicated and experienced End User Support L2 Engineer to provide second-level support for all end-user IT-related issues The candidate must be CCNA certified with a strong understanding of networking hardware and enterprise support systems You will be responsible for troubleshooting escalated issues supporting desktop and network environments and ensuring a seamless IT experience for users Key Responsibilities End User Technical Support o Provide hands-on support for desktops laptops printers scanners biometric attendance systems Barcode scanner R Barcode Printers and conference room equipment projectors TVs audio systems etc o Assist users in day-to-day operations of Microsoft 365 tools including OneDrive SharePoint Outlook Teams etc o Guide users on common software installations and resolve application-related issues PDF tools browser settings printer drivers etc System Configuration G Deployment o Configure laptops and desktops as per company IT policy and defined software baseline o Ensure proper asset tagging and labeling before system handover to users o Join eligible systems to Active Directory based on company policy and user profile o Ensure installation and activation of Antivirus EDR solutions e g CrowdStrike Defender etc Hardware G Peripheral Troubleshooting o Perform basic hardware diagnosis and troubleshooting RAM HDD cables display power etc o Perform basic network diagnosis Do internal coordination with Network team if it is network issue o Coordinate with OEM vendor for parts replacement under warranty if applicable o Support for printer maintenance toner replacement and troubleshooting printing issues Helpdesk Ticketing and SLA Compliance o Acknowledge and act on tickets assigned via the Helpdesk tool ManageEngine ServiceDesk Plus or equivalent o Update ticket progress and provide regular feedback to the Helpdesk coordinator and end-user o Ensure timely resolution of all tickets within defined SLA timelines o Escalate unresolved or delayed issues to the next level in the support hierarchy Asset Management Support o Maintain and update asset information related to assigned systems and peripherals o Coordinate with the Helpdesk Asset team for movement reallocation or disposal of IT assets o Support in physical verification tagging and reconciliation of IT inventory Required Skills Qualifications Bachelor s degree in IT Computer Science or a related field preferred Minimum 4 years of experience in End User IT Support or Desktop Support roles CCNA Certification is mandatory Strong knowledge of Windows OS Active Directory Office 365 and standard desktop applications Experience with networking concepts and troubleshooting LAN WAN DHCP DNS etc Hands-on experience with system imaging antivirus and backup software Familiarity with ticketing systems e g ServiceNow Jira Freshservice Excellent verbal and written communication skills Ability to prioritize and manage multiple tasks in a fast-paced environment Job Types Full-time Permanent Pay 27 000 00 - 30 000 00 per month Benefits Provident Fund Work Location In person

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