end user support engineer

4 days ago

Morbi, Gujarat, India JENX Digitech Pvt Ltd Full time ₹ 27,000 - ₹ 30,000 per year

We are looking for a dedicated and experienced End User Support L2 Engineer to provide second-level support for all end-user IT-related issues. The candidate must be CCNA certified, with a strong understanding of networking, hardware, and enterprise support systems. You will be responsible for troubleshooting escalated issues, supporting desktop and network environments, and ensuring a seamless IT experience for users.

Key Responsibilities:

  • End User Technical Support

o Provide hands-on support for desktops, laptops, printers, scanners, biometric/attendance systems, Barcode scanner, ǪR/Barcode Printers and conference room equipment (projectors, TVs, audio systems, etc.).

o Assist users in day-to-day operations of Microsoft 365 tools including OneDrive, SharePoint, Outlook, Teams, etc.

o Guide users on common software installations and resolve application-related issues (PDF tools, browser settings, printer drivers, etc.).

System Configuration G Deployment

o Configure laptops and desktops as per company IT policy and defined software baseline.

o Ensure proper asset tagging and labeling before system handover to users.

o Join eligible systems to Active Directory based on company policy and user profile.

o Ensure installation and activation of Antivirus/EDR solutions (e.g., CrowdStrike, Defender, etc.).

Hardware G Peripheral Troubleshooting

o Perform basic hardware diagnosis and troubleshooting (RAM, HDD, cables, display, power, etc.).

o Perform basic network diagnosis. Do internal coordination with Network team if it is network issue.

o Coordinate with OEM/vendor for parts replacement under warranty (if applicable).

o Support for printer maintenance, toner replacement, and troubleshooting printing issues.

Helpdesk Ticketing and SLA Compliance

o Acknowledge and act on tickets assigned via the Helpdesk tool (ManageEngine ServiceDesk Plus or equivalent).

o Update ticket progress and provide regular feedback to the Helpdesk coordinator and end-user.

o Ensure timely resolution of all tickets within defined SLA timelines.

o Escalate unresolved or delayed issues to the next level in the support hierarchy.

Asset Management Support

o Maintain and update asset information related to assigned systems and peripherals.

o Coordinate with the Helpdesk/Asset team for movement, reallocation, or disposal of IT assets.

o Support in physical verification, tagging, and reconciliation of IT inventory.

Required Skills & Qualifications:

  • Bachelor's degree in IT, Computer Science, or a related field (preferred).
  • Minimum 4 years of experience in End User IT Support or Desktop Support roles.
  • CCNA Certification is mandatory.
  • Strong knowledge of Windows OS, Active Directory, Office 365, and standard desktop applications.
  • Experience with networking concepts and troubleshooting (LAN, WAN, DHCP, DNS, etc.).
  • Hands-on experience with system imaging, antivirus, and backup software.
  • Familiarity with ticketing systems (e.g., ServiceNow, Jira, Freshservice).
  • Excellent verbal and written communication skills.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.

Job Types: Full-time, Permanent

Pay: ₹27, ₹30,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

  • Helpdesk Co-ordinator

    2 days ago

    Morbi, Gujarat, India JENX Digitech Pvt Ltd Full time ₹ 1,72,70,000 - ₹ 4,06,50,000 per year

    Key Responsibilities:Ticket Management:o Log all IT service requests/incidents raised by users through phone, email, or in- person.o Assign tickets to the relevant IT engineer based on the nature of the issue and engineer availability.o Ensure timely acknowledgment of tickets logged in the Helpdesk system (ManageEngine ServiceDesk Plus or equivalent).o...

  • IT Help Desk Coordinator

    1 week ago

    Morbi, Gujarat, India JENX Digitech Pvt Ltd Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    The IT Helpdesk Coordinator is responsible for managing and overseeing the daily operations of the IT helpdesk team, ensuring efficient and timely resolution of technical issues. This role acts as the primary point of contact between end-users and the IT department, coordinating support efforts, tracking incidents, and maintaining service quality...

  • Service Engineer

    3 days ago

    Morbi, Gujarat, India SACMI Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    JOB TITLE: Service Engineer – Press (Ceramic Machine)LOCATION: Morbi, GujaratREPORTING TO: Manager – TA – MorbiJOB ROLE: The Service Engineer – Press (Ceramic Machine) will be responsible for the installation, development, troubleshooting, commissioning and testing of ceramic press systems and components for ceramic machinery, including solutions for...

  • It Help Desk Coordinator

    1 week ago

    Morbi, Gujarat, India Jenx Digitech Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Manage IT helpdesk operations, coordinate support staff, track tickets, ensure timely issue resolution, maintain systems documentation, and provide technical assistance to users. Improve service efficiency and user satisfaction. only Male Candidate

  • We Are Hiring Technician

    2 weeks ago

    Morbi, Gujarat, India Global Job Placement Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Description:We are looking for technically skilled candidates with good problem-solving ability for the position of IT technician. The duties of an IT technician include being a reference point for all IT related queries at the user level, responding to user needs in a timely manner and ensuring the optimal running of all systems, among other technical...

  • IT Administrator

    5 days ago

    Morbi, Gujarat, India 76d7c97e-3934-4c03-8d98-525c01407e07 Full time ₹ 30,00,000 - ₹ 60,00,000 per year

    Company Name : Sunhearrt Ceramix Pvt. Ltd.Company URL : Job Title : IT AdministratorWork experience : 3 yearsJob Location : MorbiJob-Responsibility:· Perform periodic analysis of computer hardware and software using available technology and testing tools.· Respond to all computer-related issues and provide technical support to all staff members.· Oversee...

  • Callings & Site Survey Associate

    4 days ago

    Morbi, Gujarat, India Seven Solar Energy Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    job Title:-Callings & Site Surveys AssociateLocation:Surat, GujaratCompany:Seven Solar Energy – A leading Solar EPC companyJob Description:We are looking for a motivated individual to handle lead calling and on-site surveys for rooftop and ground-mount solar projects. The role involves contacting potential customers, understanding their requirements,...

  • Export Marketing Manager

    1 week ago

    Morbi, Gujarat, India Earthorex Global Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionEarthorex Global, established in 2016, is a leading provider of high-quality raw materials, serving industries such as ceramics, glass, electronics, cosmetics, paper, paint, rubber, and soap. Specializing in key materials including Ball Clay, Kaolin, Feldspar, Quartz, and more, the company is committed to delivering consistent,...

  • Sales Executive

    2 weeks ago

    Morbi, Gujarat, India Seven Solar Energy Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Job Title: Sales Executive – Solar EPCCompany: Seven Solar EnergyLocation: MorbiExperience: 0 to 2 YearsEmployment Type: Full-timeJob Summary:Seven Solar Energy is looking for a motivated and enthusiastic Sales Executive to join our growing team. This role is ideal for individuals passionate about clean energy and looking to build a career in solar project...

  • National Sales Manager

    2 weeks ago

    Morbi, Gujarat, India osseous surgical Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Job Description (JD)Position Title: National Sales Manager (NSM)Department: Sales & Business DevelopmentReporting To: Managing DirectorLocation: Morbi, Gujarat (with extensive Pan-India travel)Salary: No bar for the right candidate.Position Overview:The National Sales Manager (NSM) is responsible for leading and managing nationwide sales operations, business...