Sr Customer Service Executive

7 days ago

Pune India Tata Communications Full time

Job Description About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications The incumbent would be responsible to deliver Move services to Customer with Orders as per Committed RFS and guidelines, with Clear focus on coordination and rigorous Follow up with Customer as well as key stake holders. Scrutinize orders logged by sales team for completeness before commencing delivery process. Provide inputs to supervisor on provisioning issues to be discussed. Has/ Built in depth knowledge within Provisioning & Configuration Management & to apply their knowledge efficiently and work productively with broad instruction. Regularly participate in important projects or activities as a full contributing team member, is able to proactively identify important issues or risks, and seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes. Operational role which is responsible for delivering results that have direct impact on the achievement of results within Provisioning & Configuration Management. Works under direct supervision. Able to identify problems and provide inputs to improve, change or adapt existing methods and techniques drawing from personal experiences and feedback. Actively acquires more complex skills, techniques, operating practices, knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation. Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues. Candidate needs to work with minimal guidance from their line managers and needs to be keep him updated with periodic progress. Should be able to sustain high pressure and delivery with fast pace. Major Activities: - - Customer co-ordination for Order related activity. - Deeper understanding of mobility Voice/SMS/Data. - Configuration and Management for Provisioning of Customer & Suppliers. - Basic understanding of 2G/3G/4G/LTE signaling.. - Order tracking and Order Management. - Change management handling for Customer delivery as well as assurance/ commercial/billing issues - Provide inputs to supervisor on provisioning issues to be discussed with the Service Assurance teams. - Should be a team player and enjoys working within and CFT teams.

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