13/08/2025) Manager, Servicenow Operations Support

Current Employees apply Current Contingent Workers apply Secondary Language s Manager ServiceNow Operations Support The Opportunity Based in Hyderabad join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity forward momentum and an inspiring mission to achieve new milestones in global healthcare Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines vaccines and animal health products Drive innovation and execution excellence Be a part of a team with passion for using data analytics and insights to drive decision-making and which creates custom software allowing us to tackle some of the world s greatest health threats Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives An integral part of our company s IT operating model Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes These locations in addition to the other sites are essential to supporting our business and strategy A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location from investing in growth success and well-being of our people to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies And together we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers Role Overview The Role We are seeking a skilled and experienced ServiceNow Admin to join our dynamic ServiceNow team in Corporate Systems The ideal candidate should possess a strong technical background in ServiceNow development and support The role will collaborate with cross-functional teams to provide tier 1 and tier 2 level operational support for the ServiceNow applications deployed for Merck What will you do in this role Provide tier 2 and tier 3 operational support for any issues raised with ServiceNow production deployed applications for Merck as well as coordination of Problem Investigations includes documenting Coordinate with the Engineering team for any operational production updates and execute in support of meeting documented requests Provide support as well as required creation or updates of Service Catalog Items Partner with engineering team for release support such as migration of update sets and configurations both in prod and non-prod environments where support is needed Support environment management prod and non-prod for instance activities such as cloning data migration and configuration where operations support is needed Support testing of ServiceNow configurations and developments to ensure system stability reliability and accuracy Support maintenance comprehensive SDLC and technical documentation for all ServiceNow configurations customizations and developments Stay up-to-date with the latest ServiceNow features tools and best practices What should you have Bachelor s degree in Computer Science Information Technology or a related field 3 years of working experience as a ServiceNow support resource preferably with HRSD ITSM GRC and or ITAM product expertise ServiceNow Certified System Admin CSA certification ServiceNow Certified Application Developer CAD certification is highly desirable ServiceNow Certified implementation Specialist CIS certification is highly desirable In-depth knowledge of ITIL processes and best practices for IT Service Management Excellent organizational and time management skills to manage multiple projects simultaneously Understanding of Agile development methodologies is a plus Our technology teams operate as business partners proposing ideas and innovative solutions that enable new organizational capabilities We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation Who we are We are known as Merck Co Inc Rahway New Jersey USA in the United States and Canada and MSD everywhere else For more than a century we have been inventing for life bringing forward medicines and vaccines for many of the world s most challenging diseases Today our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world What we look for Imagine getting up in the morning for a job as important as helping to save and improve lives around the world Here you have that opportunity You can put your empathy creativity digital mastery or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time Our team is constantly evolving so if you are among the intellectually curious join us and start making your impact today HYDIT2025 Search Firm Representatives Please Read Carefully Merck Co Inc Rahway NJ USA also known as Merck Sharp Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities All CVs resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place Where agency agreements are in place introductions are position specific Please no phone calls or emails Employee Status Regular Relocation VISA Sponsorship Travel Requirements Flexible Work Arrangements Hybrid Shift Valid Driving License Hazardous Material s Required Skills Data Engineering Data Visualization Design Applications Software Configurations Software Development Software Development Life Cycle SDLC Solution Architecture System Designs Systems Integration Testing Preferred Skills Job Posting End Date 08 31 2025 A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date Please ensure you apply to a job posting no later than the day BEFORE the job posting end date