Forward Deployed Solution Architect – Applied Ai Fde

Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone Team Bio ServiceNow s Applied AI Forward Deployed Engineering FDE team is where bold ideas meet transformative action We partner with our most strategic customers to shape the future of enterprise AI Together we identify high-value opportunities accelerate business outcomes and build reusable AI-native solutions that advance the Now AI Platform Our mission We partner deeply with our customers to build intelligent scalable AI solutions that solve their most mission-critical challenges By embedding in real-world complexity we deliver fast iterate with purpose and transform every success into reusable patterns that accelerate transformation across the Now Platform and the broader enterprise Why This Role Matters Enterprise leaders aren t just experimenting with AI-they re demanding outcomes The next wave of adoption will be led by those who can move fast deliver measurable value and transform 1-off wins into repeatable success As a Forward Deployed Solution Architect FDSA you operate on the frontlines of that transformation You embed with customers to uncover opportunities architect AI-powered systems that drive ROI and guide how those solutions scale across the Now Platform This is a rare opportunity to serve as a Field Product Architect at the forefront of applied AI helping define what great looks like for scalable enterprise innovation Who You Are You are a dynamic and innovative problem-solver who thrives in complex fast-paced environments With a strong analytical mindset and a passion for AI you excel at transforming ambiguity into clarity Your ability to synthesize data workflows and user motivations allows you to identify impactful solutions that align with customer needs and business objectives You work seamlessly with software engineers product designers and stakeholders to deliver intelligent systems that address mission-critical challenges You dive deep into complex environments to explore workflows understand user friction and surface the right inflection points for intelligent automation You embody ServiceNow s values - Customer First You prioritize delivering value through business outcomes - Bold Innovation You challenge convention and seek simplicity through design - One Team You collaborate deeply across functions and build through shared ownership - Integrity and Belonging You build trust foster inclusion and lead with empathy What You ll Do Lead Strategic Discovery Identify high-impact AI opportunities by running hands-on workshops and aligning stakeholders Architect AI-Native Solutions Design systems using LLMs RAG pipelines retrieval logic and workflow orchestration Accelerate Delivery with Engineers Collaborate closely with FDSEs to build test and iterate functional solutions quickly Codify Best Practices Create repeatable frameworks reusable templates and modular components Drive Alignment Influence customer and executive buy-in through clear storytelling and solution framing Advocate Field Insights Capture feedback from deployments to shape product strategy and prioritize platform needs Enable Scale Equip internal teams and customers to expand success through documentation and technical onboarding assets What Success Looks Like Solution-Ready Build Delivered You deliver a validated AI solution-ready build within 8-12 weeks that directly addresses a business-critical problem Widespread Reuse Your assets-from prompts to orchestration logic-are leveraged by other teams and codified for scale Platform Evolution Your work contributes to shaping the Now Platform through structured product feedback and architectural influence Business Transformation The AI solution you ve led results in measurable gains in efficiency automation adoption or satisfaction Production Trajectory Your delivered solution becomes the foundation for scaled production deployment across customer environments Trusted Field Partner Customers and internal stakeholders see you as a strategic dependable and technically credible partner Qualifications What You Bring Experience In leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AI s potential impact on the function or industry Enterprise Experience 15 years of overall experience with 5-7 years in enterprise AI ML architecture field engineering or solution consulting Proven ability to lead initiatives from conception to delivery over at least 3 years Technical Mastery Strong grasp of LLM-based systems and GenAI pipelines including prompt engineering retrieval-augmented generation RAG orchestration and data modeling Experience designing full-stack intelligent workflows Cloud Infrastructure Fluency Deep hands-on experience with AWS Azure or GCP including use of containers infrastructure-as-code Terraform CloudFormation and enterprise integration patterns Engineering Depth Proficient in Python and SQL with working knowledge of GenAI tooling frameworks like LangChain Semantic Kernel or similar Ability to contribute to engineering discussions and code-level decisions Customer Delivery Leadership Comfortable operating in ambiguous high-stakes environments Experienced in guiding cross-functional technical teams influencing executive stakeholders and ensuring clarity from ideation to implementation Field Readiness Willingness and ability to travel up to 30 to embed onsite with customers lead workshops unblock teams and drive tangible solution outcomes Platform Affinity Nice to Have Familiarity with the ServiceNow platform low-code tooling or other enterprise SaaS ecosystems Preferred Qualifications Prior work delivering AI or intelligent workflow solutions at scale Familiarity with LangChain Semantic Kernel vector DBs and Python Experience with SaaS platforms enterprise data integration and low-code environments History of converting field delivery into reusable product patterns Proven success in deploying AI solutions that delivered tangible customer impact Hands-on experience integrating AI into enterprise SaaS platforms Skill translating real-world constraints into reusable internal tools or product enhancements Familiarity with AI governance compliance and enterprise security practices This is your opportunity to architect real-world AI partner with the world s leading enterprises and turn every solution into a smarter Now Platform Additional Information Work Personas We approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service Equal Opportunity Employer ServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements Accommodations We strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune 2025 Fortune Media IP Limited All rights reserved Used under license