Sr Sales Operations Analyst

Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone What you get to do in this role Aligned to specific customer accounts the Sales Operations Specialist will support the opportunity quoting contracting and forecasting process Point of contact for managing customer field support issues for new commercial models Monitors customer entitlement and usage data regularly to identify any discrepancies or potential overages Work with IT pricing operations and compliance to identify fix any entitlement or usage data issues Send monthly entitlement and usage reports to customer and account executives Analyze and review current customer licensing products and usage and identify new revenue opportunities Support customer renewals in migrating to new commercial models Work closely with compliance on existing subscription usage data and to onboard customers Ensure Quotes and Order Forms for accuracy and completeness Ensure all Orders are approved within pricing and discount policies Interface to Deals Desk Finance Legal and Use verification as needed i e revenue recognition special T Cs Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool Support sales organization s requirement for Customer licensing compliance Qualifications To be successful in this role you have Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AI s potential impact on the function or industry 4 years of proven experience of Sales Operations in a software sales organization Organized with excellent attention to detail and the ability to work in a fast-paced environment Proficient in PPT Word and Excel Experience with a CRM system Has been in a role supporting Sales Reps and Sales Territories Strong listening analytic and organizational skills Ability to prioritize to meet business needs Effective communicator both written and verbal Team Player with positive attitude ready to work in a fast-paced environment Results Driven JV20 Additional Information Work Personas We approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service Equal Opportunity Employer ServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements Accommodations We strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune 2025 Fortune Media IP Limited All rights reserved Used under license