Agm - Program Manager

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment opportunity without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce Role Program Manager Job Level Designation M2 AGM Function Department Enterprise Connectivity Business Communication and Solution Sales Location Birla Centurion Mumbai Reports to EVP - Connectivity Biz Comm and Solution Sales Job Purpose To enable and manage oversight of all Line of Business LoB programs and initiatives Drive a combination of strategic and operational programs that are necessary for the Line of Business growth and performance management The role ensures oversight on all aspects of program governance dashboard creation and maintenance and administrative functions for the LoB Embrace an agile operating model and operate with an execution mindset and structured cadence within and across functions This critical role will ensure the smooth operation of our roadmap and programs by establishing and enforcing governance frameworks developing insightful dashboards to track progress and performance and managing essential administrative tasks Key Result Areas Accountabilities Program Governance Develop implement and maintain program governance frameworks policies and procedures to ensure consistency and compliance across all identified programs initiatives Establish and manage reporting structures including regular status updates risk assessments and issue tracking Facilitate program governance meetings ensuring clear agendas documented minutes and effective follow-up on action items Manage and maintain program documentation repositories ensuring information is accurate accessible and up-to-date Dashboards and Reporting Design develop and maintain LoB dashboards and reports to visualize key performance indicators KPIs progress against goals and potential risks Collaborate with LoB and cross functional leads stakeholders to identify reporting needs and translate them into effective dashboard solutions Provide regular and ad-hoc reports to program leadership and stakeholders on LoB performance and initiatives status risks and issues Administrative Tasks Manage program-related administrative tasks including scheduling meetings managing calendars and coordinating logistics Support the onboarding and offboarding processes for program team members Process invoices track budgets and assist with financial reporting as needed Assist with the creation of presentations reports for internal consumption and Vi stake holders Core Competencies Knowledge Experience 8 to 10 years of experience of which at least 5 years should in a position managing cross functional teams Systems and process orientation Problem solving skills out of box thinking and managing complex internal and external stakeholder relationships Strong proficiency in creating and managing dashboards using relevant tools e g Tableau Power BI Excel Excellent organizational skills and attention to detail Strong written and verbal communication skills Ability to work independently and as part of a team Proficiency in Office productivity tools Google workspace Microsoft Office with command in Excel and Power Point Experience with project management software and tools e g Jira Confluence Asana is a plus Good blend of Business acumen and technology Strong Program Management practices and digital journeys Must have technical professional qualifications Management graduate post graduate Program Management Certifications Key Performance Indicators On-Time Delivery Rate Percentage of program deliverables or milestones completed by the planned due date Stakeholder Satisfaction The level of satisfaction among key stakeholders with the program s progress communication and outcomes Value Delivered The perceived value or impact the program has generated for the organization - Qualitative and or Quantitative Budget Owned Only tracking and reporting Direct Reports None Dotted Reports None Vodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership