AGM - Program Manager

Job Req ID: 47223

Location:
Mumbai, IN

Function: VIBS

About:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Program Manager

Job Level/ Designation

M2/AGM

Function / Department

Enterprise/Connectivity, Business Communication and Solution Sales

Location

Birla Centurion, Mumbai

Reports to

EVP - Connectivity, Biz Comm and Solution Sales

Job Purpose

To enable and manage oversight of all Line of Business (LoB) programs and initiatives. Drive a combination of strategic and operational programs that are necessary for the Line of Business growth and performance management. The role ensures oversight on all aspects of program governance, dashboard creation and maintenance, and administrative functions for the LoB. Embrace an agile operating model and operate with an execution mindset and structured cadence within and across functions. This critical role will ensure the smooth operation of our roadmap and programs by establishing and enforcing governance frameworks, developing insightful dashboards to track progress and performance, and managing essential administrative tasks.

Key Result Areas/Accountabilities

Program Governance

• Develop, implement, and maintain program governance frameworks, policies, and procedures to ensure consistency and compliance across all identified programs & initiatives.

• Establish and manage reporting structures, including regular status updates, risk assessments, and issue tracking.

• Facilitate program governance meetings, ensuring clear agendas, documented minutes, and effective follow-up on action items.

• Manage and maintain program documentation repositories, ensuring information is accurate, accessible, and up-to-date.

Dashboards and Reporting

• Design, develop, and maintain LoB dashboards and reports to visualize key performance indicators (KPIs), progress against goals, and potential risks.

• Collaborate with LoB and cross functional leads / stakeholders to identify reporting needs and translate them into effective dashboard solutions.

• Provide regular and ad-hoc reports to program leadership and stakeholders on LoB performance and initiatives, status, risks, and issues.

Administrative Tasks

• Manage program-related administrative tasks, including scheduling meetings, managing calendars, and coordinating logistics.

• Support the onboarding and offboarding processes for program team members.

• Process invoices, track budgets, and assist with financial reporting as needed.

• Assist with the creation of presentations, reports for internal consumption and Vi stake holders.

Core Competencies, Knowledge, Experience

• 8 to 10 years of experience of which at least 5 years should in a position managing cross functional teams

• Systems and process orientation

• Problem solving skills, out of box thinking and managing complex internal and external stakeholder relationships

• Strong proficiency in creating and managing dashboards using relevant tools (e.g., Tableau, Power BI, Excel).

• Excellent organizational skills and attention to detail.

• Strong written and verbal communication skills.

• Ability to work independently and as part of a team.

• Proficiency in Office productivity tools (Google workspace / Microsoft Office) with command in Excel and Power Point

• Experience with project management software and tools (e.g., Jira, Confluence, Asana) is a plus

• Good blend of Business acumen and technology

• Strong Program Management practices and digital journeys

Must have technical/ professional qualifications

• Management graduate / post graduate

• Program Management Certifications

Key Performance Indicators

• On-Time Delivery Rate: Percentage of program deliverables or milestones completed by the planned due date.

• Stakeholder Satisfaction: The level of satisfaction among key stakeholders with the program's progress, communication, and outcomes.

• Value Delivered: The perceived value or impact the program has generated for the organization - Qualitative and/or/Quantitative.

Budget Owned

Only tracking and reporting

Direct Reports

None

Dotted Reports

None

Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership