Operations Manager
2 days ago
Job description Team Management Lead mentor and manage the operations and reservations team to ensure productivity and high-quality service Assign tasks monitor performance and conduct regular reviews and training sessions Ensure team adherence to operational processes service standards and company policies Build a positive work culture and encourage collaboration and accountability Vendor Management Identify evaluate onboard and maintain strong relationships with vendors including hotels transport providers tour operators and activity providers Manage vendor contracts service level agreements SLAs and periodic performance reviews Resolve vendor-related disputes and ensure compliance with quality and service standards Reservation Management Oversee all B2B and B2C reservations for hotels transport tours and activities Supervise the use of reservation platforms and tools CRS GDS booking engines Ensure timely and accurate bookings confirmations and changes as per client requirements Handle escalated booking issues or last-minute changes efficiently Negotiation Procurement Negotiate competitive rates and exclusive deals with vendors and service partners Monitor market trends to ensure pricing strategies are competitive and cost-effective Collaborate with the finance team to manage budgets and optimize cost-to-service ratios Operational Planning Strategy Optimize travel itineraries resources and workflows to enhance efficiency and customer satisfaction Analyse operational data and customer feedback to drive improvements Collaborate with sales and product teams to align operations with seasonal demand and business goals Reporting Compliance Prepare weekly and monthly reports on operations team performance vendor utilization and customer satisfaction Ensure all operational activities are compliant with industry regulations and company policies Manage risk and crisis situations with contingency plans and rapid response protocols Customer Experience Support Ensure smooth end-to-end service delivery for all clients individual corporate and group bookings Handle escalated complaints and feedback to uphold service quality and brand reputation Coordinate with the customer support team for pre-trip assistance and post-trip follow-ups Requirements Required Qualifications Bachelor s degree in Tourism Hospitality Business Administration or a related field Minimum 5 years of experience in travel operations with at least 2 years in a managerial role Proven track record in vendor negotiation team leadership and process optimization Proficiency in travel management systems CRS GDS such as Amadeus Sabre or similar platforms Strong interpersonal communication and problem-solving skills Ability to multitask work under pressure and meet tight deadlines
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Operations Manager
6 days ago
Kochi, Kerala, India Tribute Full timeResponsible for assisting in successfully executing all operations in the hotel Operations departments may include Front Office Business Center Recreation Health Club Housekeeping Food and Beverage Culinary and Engineering Maintenance and managing staff Strives to continually improve guest and employee satisfaction and maximize the financial performance of...
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Infrastructure Operations Manager
3 weeks ago
Kochi, Kerala, India Kyndryl Full timeWho We Are At Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The Role Provides...
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Operations Manager
2 weeks ago
Thrikkakara, Kochi, Kerala, India You're Hired Full time ₹ 3,60,000 - ₹ 6,00,000 per yearJob Title: Operations Manager – Trading CompanyLocation: Thrikkakara, ErnakulamEmployment Type: Full-TimeCompany: Green Malabar TradingAbout the RoleWe are looking for a highly organized and proactive Operations Manager to oversee and streamline the daily operations of our trading company. The ideal candidate will ensure smooth workflow across departments,...
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Operation Manager
2 weeks ago
Kadavanthara, Kochi, Kerala, India D Lapp Hair Regenerative clinic Full time ₹ 3,00,000 - ₹ 3,60,000 per yearWe are looking for an Operations Manager to handle the daily activities of our D Lapp Hair Regenerative clinic . This role involves managing staff, ensuring great customer service, maintaining smooth operations, and supporting business growth.Key Responsibilities:Manage staff schedules, performance, and attendanceOversee daily clinic operations and service...
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Operation Manager
2 weeks ago
Cherai, Kochi, Kerala, India VKG GROUP HOLIDAY HOTEL Full time ₹ 4,20,000 per yearThe Operations Manager is responsible for overseeing the daily operations of the hotel to ensure smooth functioning across all departments, exceptional guest experience, operational efficiency, cost control, and compliance with company standards. The role focuses on improving service quality, staff performance, and overall profitability.Job Type:...
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Operation Assistant
18 hours ago
Kochi, Kerala, India ZEAK US Full time**Operation Assistant** **Location**: Kochi, India **Salary**: As per experience **Experience**: Minimum 2 years **Gender**: Male/Female **Job Summary**: **Key Responsibilities**: - Assist in the day-to-day management of operations, ensuring that all processes run smoothly. - Coordinate with different departments to ensure timely execution of tasks. -...
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Operation Executive
2 weeks ago
Kochi, Kerala, India Capella & Alhena Client solutions Pvt Ltd Full timeManage day-to-day facility operations and service delivery for assigned client accounts (housekeeping, maintenance, security, pantry, etc.). - Ensure smooth manpower deployment and compliance. - Handle client escalations and provide timely and effective resolutions. Should be able to travel in and around Kerala. Required Qualifications: - Bachelor’s...
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Operation Assistant
7 days ago
Kochi, Kerala, India oxxon Full time**Operation Assistant** **Location**: Ernakulam **Qualification**: Any Degree **Experience**: Freshers can apply **Salary**: ₹15,000/month **Gender Preference**: Male We are hiring an **Operation Assistant** to support the smooth functioning of daily business operations. The responsibilities include: - Assisting in inventory and supply chain...
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Manager – Operations
2 weeks ago
Aluva H.O, Kochi, Kerala, India Abj Associates Full time ₹ 40,00,000 - ₹ 45,00,000 per yearManager – Operations & Property LeasingCompany OverviewWe operate a well-established petrol pump retail outlet and a separate shopping complex located in different parts of the city. We are seeking an experienced and dynamic professional capable of managing fuel retail operations while also handling commercial property leasing for our shopping complex.Job...
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Operation Executive
2 weeks ago
Kochi, Kerala, India Zeak us Solution Full time**Operation Executive** **Location**: Kaloor, Kochi **Experience**: 1-2 years **Salary**: ₹18,000 - ₹25,000 per month **Gender**: Male/Female **Key Responsibilities**: - Oversee daily operations and ensure smooth workflow. - Manage documentation, scheduling, and coordination. - Communicate with vendors, clients, and internal teams for effective...