Manager-customer Relations& Hr

Manager - Customer Relations HR Location Kollam Kerala Company Deerhomes Realtors - Architectural Design Build Firm Employment Type Full-time About Deerhomes Realtors Deerhomes Realtors is a leading architectural design and build firm based in Kollam Kerala We specialize in crafting thoughtfully designed high-quality residential and commercial projects that blend creativity functionality and precision Our integrated approach from concept to completion ensures a seamless experience for every client Job Summary We are seeking a dynamic and organized Manager - Customer Relations HRto oversee both client engagement and human resource operations The ideal candidate will manage customer relationships follow up on online leads and ensure smooth communication between clients and internal teams while also handling key HR functions including recruitment employee engagement and administrative coordination Your responsibilities include ensuring the front desk welcomes guests positively and executing all administrative tasks to the highest quality standards Greet and welcome guests as soon as they arrive at the office Maintain logbook with visitors details Notify company personnel of visitor arrival Maintain security and telecommunications systems Explaining services and introducing different packages Provide visitors with an appropriate answer for all their inquiries The answer screen and forward incoming phone calls as necessary Maintain employee and department directories Receive sort and distribute daily mail deliveries Daily monitoring of the status of digital promotions and maintaining constant contact with digital marketing team Support continuity among work teams by documenting and communicating actions irregularities and continuing needs Contribute to team effort by accomplishing related results as needed Order front office supplies and keep the inventory of stock Update calendars and schedule meetings Perform other clerical duties such as filing photocopying transcribing and faxing Ensuring security and confidentiality You ll be responsible for maintaining the security of the reception area and ensuring only authorized individuals have access Additionally you ll handle sensitive and confidential information maintaining confidentiality at all times Providing administrative support You ll provide general administrative support to the architects and other staff members This could involve tasks such as organizing travel arrangements preparing documents and maintaining office supplies Displaying professionalism and positive attitude It s essential to maintain a professional and positive demeanor as a receptionist You ll represent the architectural firm s image and create a positive first impression for clients and visitors Key Responsibilities Customer Relations Handle and follow up on online and offline client inquiries and leads Build and maintain strong relationships with clients to ensure satisfaction and trust Act as the liaison between clients and the design build team Monitor project progress and provide timely updates to clients Coordinate with marketing and sales teams to enhance client communication and brand presence Human Resources Manage recruitment and onboarding processes for new employees Oversee attendance performance tracking and employee records Foster a positive and productive workplace culture Plan and execute HR initiatives such as training team-building and employee engagement programs Ensure compliance with company policies and relevant labor laws Qualifications Skills Bachelor s degree in Business Administration Human Resources or a related field MBA preferred 3-6 years of experience in customer relations and or HR management preferably in the construction real estate or design-buildindustry Excellent communication interpersonal and organizational skills Strong problem-solving abilities and a client-focused attitude Proficiency in MS Office and CRM HRM software Ability to multitask and work efficiently in a fast-paced environment What We Offer Competitive salary with performance-based incentives Opportunity to work with a creative and growing firm Exposure to both client management and HR leadership roles Supportive and collaborative team environment How to Apply Interested candidates can apply directly through Indeed or send their CV to deerhomes gmail com with the subject line Manager - Customer Relations HR - Deerhomes realtors Job Type Full-time Pay From 20 000 00 per month Benefits Leave encashment Paid sick time Education Bachelor s Preferred Experience total work 3 years Preferred Customer service 2 years Preferred Language English Required Location Kollam Kerala Required Work Location In person