Beauty Head

3 weeks ago

Chennai India VLCC Full time

Job Description Skills: Sales, Operational Excellence, Team Leadership, Skin & Hair Treatments, Chemical Peels, Aesthetic Treatments, Job Title: BDS + Fellowship in Cosmetology Location: Chennai No of Vacancies: 10 Reports To: Centre Head / Regional Technical Head Role Purpose The Beauty Specialist is responsible for leading the Beauty Department at VLCC Clinics, ensuring technical excellence, driving sales across Beauty/Derma/Products, and maintaining the highest standards of customer satisfaction and operational efficiency. This role blends hands-on technical expertise, team leadership, and business acumen to deliver superior service and revenue outcomes. Key Responsibilities Sales & Revenue Growth - Achieve monthly sales targets across Beauty, Derma, and Product categories. - Upsell/cross-sell treatments and packages, ensuring revenue maximization. - Contribute to centre-wide sales events and promotions. Customer Excellence - Conduct consultations and ensure every client receives accurate diagnosis and treatment plans. - Drive client satisfaction with consistent follow-ups, zero-session protocols, and NPS above 90%. - Resolve escalations and maintain long-term client relationships. Technical & Operational Excellence - Ensure strict adherence to SOPs for all beauty and derma services. - Maintain hygiene, safety, and proper usage of equipment, consumables, and stock. - Supervise beauty staff and assist doctors in dermatology procedures. Team Leadership & Development - Lead, coach, and motivate the Beauty team (therapists, stylists, technicians). - Conduct staff training on new services, promotions, and SOPs. - Manage duty rosters, grooming, discipline, and performance. Reporting & Compliance - Submit daily/weekly/monthly reports on sales, service, and customer metrics. - Track competition and share market insights with management. - Ensure compliance with corporate, medical, and safety standards. Skills & Competencies - Strong technical knowledge of beauty services (skin & hair treatments). - Proven ability to drive sales through consultative engagement. - Excellent communication, interpersonal, and leadership skills. - Customer-centric mind-set with problem-solving ability. - Ability to work in shifts and handle promotional/outdoor activities. What We Offer - Competitive salary + performance incentives. - 50% employee discounts on VLCC services, products, and institute courses. - Group medical insurance & maternity benefits. - Training, certifications, and career growth across VLCCs 310+ global centres.

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