Beauty Head

6 days ago

Chennai, India VLCC Full time

Job Title: BDS+Fellowship in Cosmetology Location: Chennai Reports To: Centre Head / Regional Technical Head Role Purpose The Beauty Specialist is responsible for leading the Beauty Department at VLCC Clinics , ensuring technical excellence, driving sales across Beauty/Derma/Products, and maintaining the highest standards of customer satisfaction and operational efficiency. This role blends hands-on technical expertise, team leadership, and business acumen to deliver superior service and revenue outcomes. Key Responsibilities Sales & Revenue Growth Achieve monthly sales targets across Beauty, Derma, and Product categories. Upsell/cross-sell treatments and packages, ensuring revenue maximization. Contribute to centre-wide sales events and promotions. Customer Excellence Conduct consultations and ensure every client receives accurate diagnosis and treatment plans. Drive client satisfaction with consistent follow-ups, zero-session protocols, and NPS above 90%. Resolve escalations and maintain long-term client relationships. Technical & Operational Excellence Ensure strict adherence to SOPs for all beauty and derma services. Maintain hygiene, safety, and proper usage of equipment, consumables, and stock. Supervise beauty staff and assist doctors in dermatology procedures. Team Leadership & Development Lead, coach, and motivate the Beauty team (therapists, stylists, technicians). Conduct staff training on new services, promotions, and SOPs. Manage duty rosters, grooming, discipline, and performance. Reporting & Compliance Submit daily/weekly/monthly reports on sales, service, and customer metrics. Track competition and share market insights with management. Ensure compliance with corporate, medical, and safety standards. Skills & Competencies Strong technical knowledge of beauty services (skin & hair treatments). Proven ability to drive sales through consultative engagement . Excellent communication, interpersonal, and leadership skills. Customer-centric mindset with problem-solving ability. Ability to work in shifts and handle promotional/outdoor activities. What We Offer Competitive salary + performance incentives. 50% employee discounts on VLCC services, products, and institute courses. Group medical insurance & maternity benefits. Training, certifications, and career growth across VLCC’s 310+ global centres .

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