Customer Support Executive
3 weeks ago
Job Description
Description
We are looking for a motivated and customer-oriented Customer Support Executive in International voice. The ideal candidate will have 1-4 years of experience in a customer service role and possess excellent communication skills to assist our customers effectively.
Responsibilities
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolving customer complaints and issues effectively and efficiently.
- Maintaining accurate records of customer interactions and transactions.
- Collaborating with other departments to ensure customer satisfaction and resolve issues.
- Providing product and service information to customers as needed.
- Identifying and escalating priority issues to the appropriate team.
Skills and Qualifications
- Strong verbal and written communication skills in English and Hindi.
- Proficiency in using customer support software and tools.
- Ability to handle difficult situations and provide solutions under pressure.
- Strong problem-solving skills and attention to detail.
- Basic knowledge of CRM systems and practices.
- Ability to work in a fast-paced environment and adapt to changing priorities.
Spotlight
- Office cab/shuttle
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