15h Left Key Account Manager

5 hours ago

Mumbai, India Airtel Business Full time

Purpose of the Job: Responsible for end-to-end telecom, connectivity, cloud and cybersecurity needs of a set of 30-35 accounts in the Enterprise Segment, primarily Mid to large Segment Accounts. Ensures achievement of the Sales & Revenue targets, by selling Data, Voice, VAS and cloud related new product solutions. Deliverables (Maximum 5-6 key responsibilities) Deliverables Build strategic relationship with key decision makers in the accounts- Middle and Senior management, including CXOs Driving revenue enhancement in the accounts (both Data and Voice) though effective account management, along-with retention of the existing revenue Augment solution selling, and drive new product penetration in emerging markets Co-ordinate with the cross functional teams, both internally (BSG, CE, Networks, etc) and externally (Partners, Vendors, Clients, etc) to ensure business target achievements and meeting customer expectations on service delivery. Ensure the account business target achievement on: Order booking, Revenues, Collections, New Account identification and Churn control Major Challenges: To work in alignment with processes on Cloud, Cybersecurity, Data, Voice To work on retention of existing revenue as well and grow new products. Account Penetration & Product Penetration Decision level Prime: Final Decision Making authority, accountable to the Management. Shared: Decisions reached jointly with peers on a collective basis Contributory: Makes a major contribution to a decision or policy judgment reached by others Demonstrate (Key competencies): Understanding Of Technology New Age Consultative Selling Customer Service Orientation Key Account Planning & Management Executive Presence – ability to handle CXO discussions Enterprise/ Carrier Product Knowledge Negotiation skills Ability to devise creative ideas to attract the target customer’s attention Regular Follow –up

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