Customer Care Representative

4 weeks ago


Moga PB IN Nectodent Full time

Overview Macro Global Immigration is seeking a proactive and customer-focused Customer Care Representative to manage client inquiries guide applicants through immigration processes and ensure a seamless customer experience This role is ideal for individuals passionate about helping others and growing in the immigration and education sector Key Responsibilities Answer incoming calls messages emails and walk-in queries from clients Provide accurate information on study visas spouse visas work permits IELTS PTE coaching and other services Schedule appointments and follow-ups with clients and leads Maintain and update client records in the CRM system Coordinate with consultants and trainers to address client concerns Handle basic social media inquiries if required Deliver exceptional service to ensure client satisfaction and retention Required Skills Qualifications Minimum qualification 12th pass Graduation preferred Excellent communication in English Punjabi and Hindi Strong interpersonal and customer service skills Basic computer proficiency MS Office WhatsApp email Prior experience in a similar role or immigration education industry is a plus Ability to work in a fast-paced environment with a positive attitude Be the voice of trust and guidance for hundreds of future students workers and families Start your journey with Macro Global Immigration today Job Types Full-time Permanent Pay 10 000 00 - 20 000 00 per month Schedule Day shift Morning shift Language Hindi Required English Required Work Location In person Application Deadline 06 07 2025 Expected Start Date 01 07 2025



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