Floor Supervisor

3 weeks ago

Bengaluru India Investorant Full time

Job Description Floor Supervisor European Bistro Experience Required: 12 years in a supervisory role, 3+ years in the F&B industry Location: Lavelle Road, Bengaluru Type: Full-time Job Summary We are looking for a skilled and service-driven Floor Supervisor to oversee front-of-house operations at our European bistro. The ideal candidate brings strong leadership, excellent communication, and hands-on experience in premium casual or European dining environments. This role ensures smooth service flow, exceptional guest experiences, and effective coordination between the service team and the kitchen. Key Responsibilities Service & Floor Operations - Oversee daily floor operations to ensure efficient, high-quality service across all shifts. - Support the team in maintaining the restaurant's service standards, ambience, and cleanliness. - Manage table allocations, guest flow, and service sequences. - Assist with opening and closing procedures. Team Supervision - Lead, guide, and motivate front-of-house staff during service. - Provide on-the-job training, refreshers, and performance feedback. - Ensure uniforms, grooming standards, and staff readiness for service. - Step in to support service whenever required. Guest Relations - Engage with guests and provide personalised, attentive hospitality. - Handle guest concerns or complaints promptly and professionally. - Ensure regular guests receive consistent, high-quality service. Coordination & Communication - Maintain clear communication between the FOH team and kitchen staff. - Participate in daily briefings and ensure team members understand menu updates, specials, and service notes. - Work closely with management to ensure smooth shift operations. Administrative Support - Assist with stock checks, requisitions, and inventory tracking. - Help maintain reservation systems and daily operational documentation. - Support the Manager with training, reporting, and team scheduling when needed. Requirements - 12 years of experience in a supervisory role within a restaurant or premium dining environment. - 3+ years of overall F&B industry experience, preferably with European or bistro-style concepts. - Strong communication and interpersonal skills. - Excellent leadership abilities with a hands-on, team-oriented approach. - Strong guest service mindset with the ability to remain composed during busy periods. - Solid understanding of service standards, restaurant operations, and hospitality best practices. - Flexibility to work evenings, weekends, and holidays. Preferred - Experience in European, international cuisine, or bistro-style dining. - Knowledge of wines and European service etiquette.

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