Floor Supervisor

2 days ago

Bengaluru, Karnataka, India Investorant Full time US$ 25,000 - US$ 45,000 per year

Floor Supervisor – European Bistro

Experience Required:
1–2 years in a supervisory role, 3+ years in the F&B industry

Location:
Lavelle Road, Bengaluru

Type:
Full-time

Job Summary

We are looking for a skilled and service-driven
Floor Supervisor
to oversee front-of-house operations at our European bistro. The ideal candidate brings strong leadership, excellent communication, and hands-on experience in premium casual or European dining environments. This role ensures smooth service flow, exceptional guest experiences, and effective coordination between the service team and the kitchen.

Key Responsibilities

Service & Floor Operations

  • Oversee daily floor operations to ensure efficient, high-quality service across all shifts.
  • Support the team in maintaining the restaurant's service standards, ambience, and cleanliness.
  • Manage table allocations, guest flow, and service sequences.
  • Assist with opening and closing procedures.

Team Supervision

  • Lead, guide, and motivate front-of-house staff during service.
  • Provide on-the-job training, refreshers, and performance feedback.
  • Ensure uniforms, grooming standards, and staff readiness for service.
  • Step in to support service whenever required.

Guest Relations

  • Engage with guests and provide personalised, attentive hospitality.
  • Handle guest concerns or complaints promptly and professionally.
  • Ensure regular guests receive consistent, high-quality service.

Coordination & Communication

  • Maintain clear communication between the FOH team and kitchen staff.
  • Participate in daily briefings and ensure team members understand menu updates, specials, and service notes.
  • Work closely with management to ensure smooth shift operations.

Administrative Support

  • Assist with stock checks, requisitions, and inventory tracking.
  • Help maintain reservation systems and daily operational documentation.
  • Support the Manager with training, reporting, and team scheduling when needed.

Requirements

  • 1–2 years of experience
    in a supervisory role within a restaurant or premium dining environment.
  • 3+ years of overall F&B industry experience
    , preferably with European or bistro-style concepts.
  • Strong communication and interpersonal skills.
  • Excellent leadership abilities with a hands-on, team-oriented approach.
  • Strong guest service mindset with the ability to remain composed during busy periods.
  • Solid understanding of service standards, restaurant operations, and hospitality best practices.
  • Flexibility to work evenings, weekends, and holidays.

Preferred

  • Experience in European, international cuisine, or bistro-style dining.
  • Knowledge of wines and European service etiquette.

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