Reservations & Customer Support Coordinator
2 days ago
Job Description We're looking for a proactive Reservations & Customer Support Coordinator to join our Customer Service Operations team within the USTO business at our Bangalore office. In this role, you'll be responsible for processing reservations after conversion and managing tasks through various supplier portals. You'll efficiently handle a high volume of reservations while providing on-the-ground customer support through the Emergency (EM) line, helping to resolve any issues that may arise during travel. Additionally, you'll collaborate with and provide support to other teams as needed, ensuring a seamless customer experience end-to-end. Europe Express is part of Travelopia, which is headquartered in the UK and is one of the world's leading specialist travel groups providing customers with unique travel experiences. This includes travel, safaris, private jet and polar expeditions, tailor-made luxury holidays, yacht and river boat charter holidays, educational and sporting based school trips, corporate hospitality and sporting event fan travel. What We Offer : - Competitive salary - Bonus scheme - Flexible working hours and a hybrid working model - Extraordinary opportunities for learning, working with global teams - Career progression potential What You'll Do: - Manage Bookings & Customer Support: Handle reservations and related tasks through supplier platforms, providing timely assistance via the Emergency (EM) line. - Process Reservations Accurately: Lead post-conversion bookings with precision, ensuring error-free data entry and smooth customer experiences. - Deliver Excellent Customer Service: Offer insightful, professional support during time-sensitive or high-stress situations, aiming for quick and effective resolutions. - Coordinate with Suppliers: Communicate proactively to confirm availability, resolve issues, and handle booking adjustments. - Resolve Customer Concerns: Investigate and resolve issues promptly, bringing up sophisticated cases when needed. - Collaborate Across Teams: Support operations, customer care, and sales teams, chipping in to continuous improvement. - Maintain Records & Follow SOPs: Keep accurate documentation and enforce to established workflows for consistency. - Support Service Improvements: Share feedback on recurring issues to enhance systems, processes, and customer satisfaction. What You'll Bring: - Shown experience in customer support, reservations, or a similar roleideally within the travel, hospitality, or service industry - Sharp attention to detail and skilled at handling a large number of reservations with precision and speed - Ability to lead and resolve customer issues calmly and expertly - Familiarity with reservation systems, supplier portals, or CRM tools is a strong advantage - Proficiency in Microsoft Office and ability to learn new systems quickly - Fluency in English; additional languages are a plus - Willingness to work on a rotating schedule, including weekends and public holidays. - Work hours: Monday to Sunday (5-day week), between 5:30 AM8:30 PM with an 8-hour shift plus 1-hour lunch; includes rotational weekends/holidays and may vary based on business needs. We believe people perform best when they can be their true selves and diverse teams drive better results. We're committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed. Travelopia ensures an inclusive workplace for all. If you need accommodations during the recruitment process, please inform us here: [Confidential Information]
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Reservations & Customer Support Coordinator
7 days ago
Bengaluru, Karnataka, India Europe Express Full timeWe’re looking for a proactive **Reservations & Customer Support Coordinator** to join our **Customer Service Operations team** within the **USTO business** at our **Bangalore office**. In this role, you’ll be responsible for **processing reservations after conversion** and **managing tasks through various supplier portals**. You’ll efficiently handle a...
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Account Manager
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Jaipur, India AMP & Co. Full timeJob Description About Us AMP & Co. is a dynamic Chartered Accountant firm dedicated to delivering comprehensive accounting, tax, audit, and advisory services to clients across various sectors. We are committed to nurturing young talent and offering meaningful learning and growth opportunities. Job Summary We are seeking a motivated and detail-oriented...
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Team Member
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Bengaluru, Karnataka, India IHCL Full timeJob Responsibilities Assists Reservation Manager or Revenue Manager to manage property reservations and reservation activities. Responsible for making reservations according to client’s needs Graduate / Diploma in Hotel Management - One (1) to Three (3) years supervisory or same position experience required. Reservation experience required. - Responsible...
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Indiranagar, Bengaluru, Karnataka, India Big Pitcher Full time**Reservation Management**: - Accurately input table reservation details into the booking system. - Manage and update table reservation records, ensuring accuracy and completeness. **Guest Interaction**: - Provide friendly and professional assistance to guests regarding reservation inquiries, special requests, and accommodations. - Address and resolve any...
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Account Manager
2 weeks ago
Jaipur, Rajasthan, India, Rajasthan AMP & Co. Full timeAbout UsAMP & Co. is a dynamic Chartered Accountant firm dedicated to delivering comprehensive accounting, tax, audit, and advisory services to clients across various sectors. We are committed to nurturing young talent and offering meaningful learning and growth opportunities.Job SummaryWe are seeking a motivated and detail-oriented Accountant (Fresher) to...
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Reservations Specialist
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Guwahati, Assam, India, Kamrup D’Montrio Aparthotels Full timeCompany DescriptionAbout D’Montrio: A Luxury Aparthotel Experience in the Heart of LondonEstablished in 2020, D’Montrio is a premier luxury aparthotel group redefining short and extended stays in London. With thoughtfully designed residences in some of the city's most iconic neighbourhoods—Notting Hill, Fitzrovia, Westminster, South Kensington, and...
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Mumbai, India Buddle Full timeJob Description About Us Buddle was founded to address the growing demand for reliable and efficient staffing solutions across diverse industries globally. Our mission is to seamlessly connect businesses with skilled professionals, fostering long-term partnerships that benefit both parties. At Buddle, we prioritise trust, value, and sustainability in every...
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Reservation Specialist
2 days ago
Gurugram, Gurugram, India CAREER BLOC Full timeJob Description About The Opportunity A growing organisation in the Hospitality & Travel sector, operating reservation services and booking operations for hotels, resorts and travel products across India. We deliver high-quality, guest-first booking experiences across phone, email and direct channels and are now expanding our on-site reservations team to...
