Specialist - Quality

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry s most advanced technology platform encompassing sophisticated analytics Al intelligent automation and workflow orchestration R1 is a place where we think boldly to create opportunities for everyone to innovate and grow A place where we partner with purpose through transparency and inclusion We are a global community of engineers front-line associates healthcare operators and RCM experts that work together to go beyond for all those we serve Because we know that all this adds up to something more a place where we re all together better R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024 by the Great Place to Work Institute This is our second consecutive recognition on this prestigious Best Workplaces list building on the Top 50 recognition we achieved in 2023 Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare amongst Top 50 Best Workplaces TM for Millennials Top 50 for Women Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness We are committed to transform the healthcare industry with our innovative revenue cycle management services Our goal is to make healthcare work better for all by enabling efficiency for healthcare systems hospitals and physician practices With over 30 000 employees globally we are about 17 000 strong in India with presence in Delhi NCR Hyderabad Bangalore and Chennai Our inclusive culture ensures that every employee feels valued respected and appreciated with a robust set of employee benefits and engagement activities Designation Quality Analyst Role Objective The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process sharing feedbacks with transcribes typed by listening 100 of the patient s feedback surveys Essential Duties and Responsibilities Auditing for Onshore and BSO teams Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit sample plan feedback sharing training the team members weekly based on the themes identified QA will be involved in weekly or biweekly calibration calls Will be actively involved in managing escalations received externally and internally Work closely with the Ops supervisors and quality team to develop agent team level action plans for Quality improvement May have to work long shifts whenever needed and to effectively handle challenging situations Perform all other assigned tasks and responsibilities as assigned Skill Set Excellent written verbal communication skills Strong knowledge of MS Office MS Excel Power Point are Mandatory Excellent Personal Interpersonal Skills Knowledge of Quality Tools Like 5 Why s Lean RCA Good Knowledge of Denial Follow Up Pre-requisite Thorough understanding of AR Follow Up and Denials management Should have overall 3 years of experience in RCM Follow up Should have analytical skills exhibit clear thinking reasoning Should be able to comprehend well-articulated to present his her thought process well Should be expertise worked in EPIC Host Working in an evolving healthcare setting we use our shared expertise to deliver innovative solutions Our fast-growing team has opportunities to learn and grow through rewarding interactions collaboration and the freedom to explore professional interests Our associates are given valuable opportunities to contribute to innovate and create meaningful work that makes an impact in the communities we serve around the world We also offer a culture of excellence that drives customer success and improves patient care We believe in giving back to the community and offer a competitive benefits package To learn more visit Visit us on