Specialist, Workforce Empowerment

Job Summary Strategy Through Workforce Empowerment deliver a consistent balance between Cost and Service goals for the organization across units managed Drive productivity through workforce practices of not just people optimization but also ensuring alignment to spans and layers set at organization level seats other requirements balanced through better scheduling Business The incumbent will be responsible for partnering with Business units and Group Functions Country stakeholders Processes Proven track record of executing WFM in BFSI Third Party BPO with an outlook to drive change Deliver Cost reduction targets at the organization level and ensure its embedded well within the Workforce delivery Deliver long and short-term staffing requirements collaborate with business leaders to make staffing decisions that support operational objectives Manage various initiatives for increasing Resource Utilization through Seat Management Productivity Management across business by working with various stakeholders Key Responsibilities People Talent Lead through example and build the appropriate culture and values Set appropriate tone and expectations from their team and work in collaboration with risk and control partners Risk Management Proactively provide analysis and recommendations on Operational issues including multi-skilling complimentary queues advising on appropriate courses of action to correct problems or respond to changes in trends patterns and business requirements Ensure adherence to risk management framework Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Lead the team to achieve the outcomes set out in the Bank s Conduct Principles Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Key stakeholders Unit Heads of Business units and Group Functions Country stakeholders Skills and Experience Copy skills and experience from Qualifications Education Bachelor s degree master s degree preferred in data science information systems statistics applied math Languages English SKILLS AND COMPETENCIES Workforce Management knowledge areas Capacity planning Forecasting staffing scheduling Operations Management principles Process improvement About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 34330