Head - Customer Service (PSS07703)

3 weeks ago

Mumbai, Maharashtra, India Personnel Search Services Group Full time
Job Description

About the Client: PSS has been mandated to hire a Head Customer Service for a leading supply chain solutions company based in Mumbai.

Reporting to: Head of Asset Management

Type of Role: Team Lead

Experience: 10+ years (minimum 3 years in a leadership role)

About The Role

This is a critical leadership role responsible for driving end-to-end customer service operationsincluding SAP & CRM process management, order fulfillment, analytics, and cross-functional coordination with sales, finance, and asset management.

Key Responsibilities

- Lead the CS team and drive high service levels
- Oversee SAP/CRM systems, training, and data accuracy
- Manage customer code creation, order execution, and internal queries
- Generate reports, track order fulfillment, and review SOPs
- Train and upskill the CS team regularly

What Were Looking For

- Strong leadership and team management skills
- Proficiency in Excel; knowledge of SAP is a plus
- Excellent communication and attention to detail
- Ability to thrive in a high-pressure, high-volume environment
- Graduate / MBA preferred

Work Environment

- Full-time, in-office role (Mumbai)
- No travel required

  • Technical Services Head for APAC

    4 weeks ago

    Mumbai, Maharashtra, India Michael Page Full time

    About Our ClientThe hiring company is a well-established, medium-sized organisation within the chemical industry, known for its strong manufacturing capabilities and focus on technical excellence. It offers a collaborative environment to foster growth and innovation.Job DescriptionReporting to the global head of marketing you will:- Oversee technical...

  • Head of Technical Services

    2 weeks ago

    Navi Mumbai, Maharashtra, India SACMI Full time

    JOB TITLE: Technical Assistance Head/ Manager – Technical Assistance LOCATION: Vashi Navi Mumbai Experience : 15+ years JOB ROLE: The Technical Assistance Manager is responsible for leading the team of Service Engineers to ensure efficient, timely and cost-effective technical support to customers. This role involves strategic planning, resource...

  • Regional Head

    3 weeks ago

    Mumbai, Maharashtra, India Lineup Manpower Solutions Private Limited Full time

    Job DescriptionCanara HSBC Life Insurance Company Ltd.Des : Regional HeadCtc : 25 lpaBudget and SalesAchievementAchieve the region's budget in terms of revenue (premiums) and costcontrol, as set by the Zonal Head.Develop sales forecasts, budgets, and manpower plans for the region,aligning with zonal targets.Monitor sales volume, revenue, and costs against...

  • Category Head

    4 weeks ago

    Mumbai, Maharashtra, India Asian Paints Full time

    Designation : Category Head – (Bath and Surfaces) Job Location : Mumbai Team mgt.role. Job Purpose The position is that of a Category Head of high-end/luxury Bath and Surfaces. Role will involve driving the category revenue and P& L management. Will be in-charge of end-to-end customer experience including pre-sales, sales, installation and after-sales...

  • Business Head

    4 weeks ago

    Mumbai, Maharashtra, India Blue Genes Research (BGR) Full time

    Hiring: Head – Key Account Delivery & Customer Success | Solar Utility O&M (Mumbai)A rapidly growing, investor-backed renewable energy company is looking to hire a senior leader to manage one of its most strategic customer portfolios. This is not a typical BD or KAM role. This is a hybrid P&L, delivery, and customer success leadership mandate.The company...

  • Business Head

    4 weeks ago

    Mumbai, Maharashtra, India Blue Genes Research (BGR) Full time

    Hiring: Head – Key Account Delivery & Customer Success | Solar Utility O&M (Mumbai) A rapidly growing, investor-backed renewable energy company is looking to hire a senior leader to manage one of its most strategic customer portfolios. This is not a typical BD or KAM role. This is a hybrid P&L, delivery, and customer success leadership mandate. The...

  • Business Head

    2 weeks ago

    Mumbai, Maharashtra, India Blue Genes Research (BGR) Full time

    Hiring: Head – Key Account Delivery & Customer Success | Solar Utility O&M (Mumbai) A rapidly growing, investor-backed renewable energy company is looking to hire a senior leader to manage one of its most strategic customer portfolios. This is not a typical BD or KAM role. This is a hybrid P&L, delivery, and customer success leadership mandate. The...

  • reservation head

    3 weeks ago

    Mumbai, Maharashtra, India ALYF Full time

    Job DescriptionJob Title: Reservations HeadDepartment: Operations / ReservationsLocation: Mumbai- CHEMBURReporting To: Business HeadExperience Required: 7+ years (with minimum 3 years in a leadership role)Employment Type: Full-TimeRole Overview:We are seeking a proactive and experienced Reservations Head to lead our reservations function in Mumbai. This role...

  • Branch Head

    3 weeks ago

    Mumbai, Maharashtra, India Tejomaya Ventures LLP Full time

    Job DescriptionTo lead the overall business & operations of the branch through exceptional customer service, smooth flow of banking operations and transactions, cost management while ensuring compliance with all applicable external and internal regulations and guidelinesExecute overall plans at Branch level in consultation with the Cluster Head. Cascade the...

  • Category Head

    3 weeks ago

    Mumbai, Maharashtra, India Asian Paints Full time

    Designation : Category Head – (Bath and Surfaces)Job Location : MumbaiTeam mgt. role.Job PurposeThe position is that of a Category Head of high-end/luxury Bath and Surfaces.Role will involve driving the category revenue and P&L management.Will be in-charge of end-to-end customer experience including pre-sales, sales, installation and after-sales service of...