Software Support Specialist

Job Description Job Title: Software Support Specialist (Application Support ) Required Travel: Minimal Managerial - No Location: India- Gurgaon (Amdocs Site) Who are we Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com At Amdocs, our mission is to empower our employees to Live Amazing, Do Amazing every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world. In one sentence The Application Support Specialist delivers L2 operational support for telecom applicationsprimarily SON (Self-Organizing Network) moduleswithin a RAN-focused environment. You will handle incident resolution, RCA, performance tuning, release support, and automation using Python and Linux, collaborating with L1/L3 teams, developers, vendors, and network operations to ensure resilient, SLA-compliant services What will your job look like - Key Responsibilities - Application Operations - Provide L2 application support for SON and related telecom OSS/BSS systems. - Own incident triage, troubleshooting, RCA, and corrective actions; escalate to L3/vendors as needed. - Perform proactive performance monitoring and tuning across SON modules and interfaces. - Automation & Scripting - Develop Python scripts for health checks, log parsing, job orchestration, and operational reports. - Automate routine tasks and create runbooks to reduce MTTR and operational toil. - Linux Administration - Administer Linux-based application environments (services, packages, storage, networking, security). - Coordinate patching, configuration changes, and deployment activities with change control. - Release & Environment Management - Support deployments, smoke testing, and post-release validation across non-prod and prod. - Maintain configuration baselines, track dependencies and integration points with network elements. - SLA & Governance - Use ITSM tools (e.g., ServiceNow) for incident, change, and problem management; ensure precise documentation and SLA adherence. - Collaborate cross-functionally with RAN engineering, NOC, and vendors to ensure service reliability. All you need is... - Mandatory Requirements - Proficient in Python programming (automation, tooling, data handling). - Proven Linux administration experience (troubleshooting, performance, security). - Exposure to telecom projects with a solid understanding of RAN architecture (cells, sectors, handovers, KPIs, interfaces). - Required Skills & Experience - 46+ years in application support or telecom operations (preferably L2). - Strong troubleshooting and analytical skills; confident working in SLA-driven environments. - Familiarity with logs/metrics tracing, dashboards, and alerting; experience reducing MTTR. - Experience with ITSM tools (ServiceNow) and disciplined change management. - Ability to work in a 247 support model with rotational on-call and vendor coordination. - Preferred Qualifications (Nice to Have) - Hands-on SON module experience (optimization, parameter management, performance KPIs). - Knowledge of OSS/BSS interfaces, northbound/southbound integrations, and APIs. - Exposure to cloud-native app deployments (OpenShift/Kubernetes) and container basics. - Basic database skills (SQL/NoSQL, Snowflake) for querying application telemetry. - Telecom vendor ecosystem familiarity and scripting for data pipelines or reporting.