Software Support Specialist

Job Description Job ID:206235 Required Travel :Minimal Managerial - No Location: :India- Gurgaon (Amdocs Site) Who are we Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit At Amdocs, our mission is to empower our employees to Live Amazing, Do Amazing every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world. &ltiframe width=560 height=315 src=https://www.youtube.com/embed/j4BzOFa1cIYsi=pUxqoisMoe2cvBz4 title=YouTube video player frameborder=0 allow=accelerometer autoplay clipboard-write encrypted-media gyroscope picture-in-picture web-share referrerpolicy=strict-origin-when-cross-origin allowfullscreen /iframe In one sentence The L2SupportEngineer will provide advanced operationalsupportforVMware-based infrastructureandSON (Self-Organizing Network) applicationsin a telecom environment. This role involves troubleshooting complex issues, implementing fixes, and ensuring compliance with SLAs. The engineer will alsosupportautomation initiatives and work closely with L1 teams, application developers, vendors and infrastructure specialists. What will your job look like - Infrastructure and App Support - Manage and troubleshoot VMware vSphere, ESXi hosts, and vCenter environments. - Perform patching, configuration, and capacity management for virtualized infrastructure. - Supportbackup and restore operations, ensuring compliance with RPO/RTO targets. - Provide L2supportfor SON applications, including incident resolution and root cause analysis. - Collaborate with L1 and L3 teams to resolve escalated tickets and ensure timely closure. - Assist in performance tuning and proactive monitoring of SON modules. Linux Administration - Perform Linux system administration tasks, including user management, patching, and performance optimization. - Troubleshoot Linux-based application issues and coordinate fixes. - Supportcloud environments such asAzureandRed Hat OpenShift (RHOCP). - Assist in deployments, monitoring, and troubleshooting cloud-native applications. Database & Development Skills - Basic administration and troubleshooting forSnowflakeandNoSQLdatabases. - Write and maintainbasic Python scriptsfor automation and operational tasks. ITSM & SLA Management - UseServiceNowor similar ITSM tools for incident, change, and problem management. Ensure adherence to SLA timelines and maintain accurate ticket documentation. All you need is... - Required Skills & Experience - 5+ years in IT operations with strong exposure to VMware virtualization and Linux administration. - Hands-on experience with SON applications or telecom OSS/BSS systems. - Familiarity with cloud platforms (Azure, RHOCP) and containerized environments. - Working knowledge of Snowflake, NoSQL databases, and basic Python scripting. - Experience with ITSM tools (ServiceNow) and SLA-driven environments. - Strong troubleshooting and analytical skills ability to work in 24-7supportmodel. Why you will love this job: