Client Delight Team Lead

3 days ago

Hyderabad, India Savart Full time

Client Delight Team Lead

Experience: 3+ years

Job Type: Full- Time

Mode of Work: Work from Office

Location: Himayath Nagar, Hyderabad

Required skills & experience

· 3–5 years of client success / customer experience / account management experience, ideally in fintech or wealth management

· Prior experience in leading or mentoring a team while also handling individual responsibilities.

· Excellent communication (verbal & written) and conflict resolution skills.

· Empathy-driven mindset with the ability to balance client satisfaction and business goals.

· Basic understanding of equity markets with NISM Level 1 & 2 RIA certification.

Core responsibilities

· Develop a strong understanding of Savart’s products, services, and client journey to ensure accurate and impactful communication.

· Ensure individual excellence by owning high-value client relationships, solving queries, and identifying opportunities to improve their experience.

· Create and implement structured communication flows (email, WhatsApp, calls) to ensure smooth, proactive engagement with clients at every stage of their journey.

· Handle day-to-day escalations from the team, ensuring timely and empathetic resolution while coaching team members on preventive action.

· Work cross-functionally with Product, Business, and Operations teams to resolve client issues and gather feedback for improvements.

· Drive a culture of empathy, accountability, and continuous improvement within the team.

Nice to Have:

· Exposure to high-growth startup environments.

· Comfort with multilingual communication (Telugu, Hindi, etc. can be a plus).

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