Client Delight Team Lead

3 weeks ago

Hyderabad, India Savart Full time
Client Delight Team Lead
Experience: 3+ years
Job Type: Full- Time
Mode of Work: Work from Office
Location: Himayath Nagar, Hyderabad
Required skills & experience
· 3–5 years of client success / customer experience / account management experience, ideally in fintech or wealth management
· Prior experience in leading or mentoring a team while also handling individual responsibilities.
· Excellent communication (verbal & written) and conflict resolution skills.
· Empathy-driven mindset with the ability to balance client satisfaction and business goals.
· Basic understanding of equity markets with NISM Level 1 & 2 RIA certification.
Core responsibilities
· Develop a strong understanding of Savart’s products, services, and client journey to ensure accurate and impactful communication.
· Ensure individual excellence by owning high-value client relationships, solving queries, and identifying opportunities to improve their experience.
· Create and implement structured communication flows (email, WhatsApp, calls) to ensure smooth, proactive engagement with clients at every stage of their journey.
· Handle day-to-day escalations from the team, ensuring timely and empathetic resolution while coaching team members on preventive action.
· Work cross-functionally with Product, Business, and Operations teams to resolve client issues and gather feedback for improvements.
· Drive a culture of empathy, accountability, and continuous improvement within the team.
Nice to Have:
· Exposure to high-growth startup environments.
· Comfort with multilingual communication (Telugu, Hindi, etc. can be a plus).

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