Technical Support Assistant(automotive)

3 weeks ago

Bengaluru, Karnataka, India First Brands Group, LLC Full time
Job Description

First Brands Group, LLC is the parent company of many of the automotive industry&aposs most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe, we are a team of professionals dedicated to building profitable, enduring growth among all our customers.

We have an immediate opening for a Technical Assistance Agent. The primary function of this role is to drive customer satisfaction by corresponding with technicians, parts staff, and consumers by phone, e-mail, and live chat on matters such as cataloging, product specifications, trouble shooting mechanical difficulties, and other diagnostic inquiries.

Essential Duties & Responsibilities

- Answer customer queries on technical or troubleshooting aspects of water, fuel, wiper, filter, brakes, lift supports & ignition products to include but not limited to the use of telephone, Live Chat messaging, email and other various technology.
- Capture full call details & resolution using call handling database.
- Utilize OE and Aftermarket Service Information Websites for assisting customers with diagnostic inquiries.
- Maintain and work with in assigned department metrics.
- Assist with supporting customers and documenting data for market analytics.
- Help customers trouble-shoot technical situations and provide solid technical advice.
- Develop strong product knowledge on Trico Group products and uses
- Develop expertise on company systems and resources to accurately locate answers to questions and drive continuous system improvements.
- Other duties and projects as assigned.

Education, Experience, and Skills

- Automotive technical degree (preferred), or equivalent automotive technical experience
- Strong automotive knowledge required mechanic or technician work experience
- Proficient keyboarding skills required
- Proficiency in using basic computer programs
- Strong communication skills
- Possess skills in on-line database platforms.
- Ability to multitask and monitor multiple forms of communications while working on multiple computer screens and programs.
- Be hardworking and motivated

  • Technical Support Assistant(automotive)

    2 weeks ago

    Bengaluru, Karnataka, India First Brands Group, LLC Full time

    First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe, we are a team of professionals dedicated to...

  • Automotive Technical Support Specialist

    2 days ago

    Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Automotive Technical Support SpecialistWe are seeking a skilled and experienced Automotive Technical Support Specialist to join our team. In this role, you will be responsible for providing expert technical support to customers on various automotive products.Provide technical assistance to customers via phone, email, and live chat on matters such...

  • Urgent: Technical Support Assistant(automotive)

    3 weeks ago

    Bengaluru, Karnataka, India First Brands Group, LLC Full time

    First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe, we are a team of professionals dedicated to...

  • Automotive Technical Support Specialist

    2 days ago

    Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 8,36,000 - ₹ 10,46,800

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and technical support to customers via phone, email, and live chat.Main Responsibilities:To provide technical assistance to customers on various automotive products including water, fuel,...

  • Automotive Technical Support Specialist

    4 days ago

    Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    Job DescriptionWe are seeking a skilled professional to serve as a technical liaison between our organization and customers. In this capacity, you will play a pivotal role in driving customer satisfaction through effective communication and issue resolution.Key Responsibilities:Provide expert technical support to customers on various automotive products,...

  • Automotive Technical Content Specialist

    6 days ago

    Bengaluru, Karnataka, India beBeeTechnicalContent Full time ₹ 9,00,000 - ₹ 12,00,000

    Job DescriptionWe are seeking a skilled Automotive Technical Content Specialist to develop, review, and maintain high-quality diagnostic content for service technicians.The ideal candidate will create efficient diagnostic methods at both the vehicle and component levels.Key Responsibilities:Develop and document accurate diagnostic information using technical...

  • Senior Automotive Technical Lead

    6 days ago

    Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 1,80,00,000 - ₹ 2,00,00,000

    As a seasoned Senior Technical Lead, you will be responsible for guiding multi-site engineering teams in delivering cutting-edge automotive software and hardware solutions. This leadership role will focus on optimizing embedded compute platforms, driving compliance with ASPICE and ASIL standards, and collaborating closely with global automakers, Tier-1...

  • Automotive Technical Content Creator

    2 days ago

    Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 15,00,000

    Job DescriptionWe are seeking a detail-oriented and creative Technical Content Creator with experience in the automotive domain.The ideal candidate will combine technical knowledge with strong communication skills to deliver high-quality customer-facing content.

  • Automotive Engineer

    2 hours ago

    Bengaluru, Karnataka, India Infosys Full time

    Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team your primary role would be to get to the heart of customer issues diagnose problem areas design innovative solutions and facilitate deployment resulting in client delight You will develop a proposal by owning parts of the proposal document and by giving inputs...

  • Automotive Software Development Technical Lead

    3 days ago

    Bengaluru, Karnataka, India beBeeSoftware Full time ₹ 1,04,000 - ₹ 1,30,878

    Technical Lead for Automotive Software DevelopmentIndustry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Quality Assurance and TestingOur ideal candidate has strong embedded development experience with good knowledge and hands-on expertise in design/development/debugging aspects of...