Guest Service Associate

3 weeks ago

Lucknow Uttar Pradesh, India NOVOTEL Full time

Company Description Join us at Accor where life pulses with passion As a pioneer in the art of responsible hospitality the Accor Group gathers more than 45 brands 5 600 hotels 10 000 restaurants and lifestyle destinations in 110 countries While each brand has its own personality where you will be able to truly find yourself they all share a common ambition to keep innovating and challenging the status-quo By joining us you will become a Heartist because hospitality is first and foremost a work of heart You will join a caring environment and a team where you can be all you are You will be in a supportive place to grow to fulfil yourself to discover other professions and to pursue career opportunities in your hotel or in other hospitality environments in your country or anywhere in the world You will enjoy exclusive benefits specific to the sector and beyond as well as strong recognition for your daily commitment Everything you will do with us regardless of your profession will offer a deep sense of meaning to create lasting memorable and impactful experiences for your customers for your colleagues and for the planet Hospitality is a work of heart Join us and become a Heartist What you will be doing Be responsible for all cleaning of guest rooms Ensure that to have enough quantity of guest amenities on your trolley Ensure the work quality up to standard Handle all service matters to guests Strictly follow Lost and Found procedure Be aware of the daily hotel activities and has product knowledge of all the hotel facilities Proper grooming at all times Proper stock of guest amenities cleaning supplies clean linen are arranged well on the trolley before starting the work Check and make note of all the room with Do Not Disturb sign before the end of the shift Personally supervise the end of day closing of the service area and makes sure that all equipment are in appropriate place and nothing is left around which can be hazardous At the end of the shift or the day she he has to communicate all information that the next shift or the supervisor has to know for a well running of the operations Qualifications Your experience and skills include Previous experience in Hotel Housekeeping department desirable Previous experience in 5 star property desirable Must be proactive with a meticulous eye for detail Dynamic energetic creative and thrives under pressure Additional Information 0-1 year of experience

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