Guest Service Associate

4 weeks ago

Lucknow, Uttar Pradesh, India NOVOTEL Full time

Company Description Join us at Accor where life pulses with passion As a pioneer in the art of responsible hospitality the Accor Group gathers more than 45 brands 5 600 hotels 10 000 restaurants and lifestyle destinations in 110 countries While each brand has its own personality where you will be able to truly find yourself they all share a common ambition to keep innovating and challenging the status-quo By joining us you will become a Heartist because hospitality is first and foremost a work of heart You will join a caring environment and a team where you can be all you are You will be in a supportive place to grow to fulfil yourself to discover other professions and to pursue career opportunities in your hotel or in other hospitality environments in your country or anywhere in the world You will enjoy exclusive benefits specific to the sector and beyond as well as strong recognition for your daily commitment Everything you will do with us regardless of your profession will offer a deep sense of meaning to create lasting memorable and impactful experiences for your customers for your colleagues and for the planet Hospitality is a work of heart Join us and become a Heartist Operational To provide courteous professional efficient and flexible service at all times following ibis standards To perform all duties and tasks in the assigned place of work To be entirely flexible and adapt to rotate within the different sub departments of the Food Beverage division or any other department of the hotel as assigned To be fully conversant with all services and facilities offered by the hotel To perform opening and closing procedures established for the place of work as assigned To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food Beverage combinations and up sell alternatives To ensure that the place of work and surrounding area is kept clean and organized at all times To monitor operating supplies and reduce spoilage and wastage To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests Qualifications Prior experience with Luxury Hotel in the same capacity Strong operational technical knowledge Outstanding personality and unmatched levels of energy enthusiasm and commitment o Excellent multi tasking problem solving service orientation and interpersonal team skills Displays high level of flexibility initiative sincerity and team work

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