▷ (02/11/2025) Client Success Manager - Sales

Role Client Success Manager - Sales Job Location Marine Drive Head Office Marine Drive South Mumbai Operational Office Kanjurmarg Central Mumbai Role Overview We re looking for a polished service-oriented professional to be the face of our luxury interiors brand This role blends front desk excellence client relationship management and administrative coordination ensuring a premium experience for High Net-Worth Individuals HNIs and VIP clients The ideal candidate will possess exceptional interpersonal skills strong organizational capabilities and a passion for working with High Net-Worth Individuals HNIs and VIP clientele Key Responsibilities Ultra-luxury sales opportunity to Source and Serve HNI and ultra HNI clients with luxury marketing initiatives and acquaint them with the global standards of design that Design First has to offer Identify business opportunities by researching and engaging with potential prospects via events shows cold calling collaborations with luxury brands iconic residential projects high end consumer brands and other avenues Arrange and attend meetings with lead designers architects and clients and assist them in understanding our Design Philosophy and what we can deliver Give and arrange tours of the Design First - Marine Drive spaces to the client take note of their preferences share insights internally create detailed client profiles and assist in expediting commercial discussions Conceptualize and execute events and customer engaging activities and constantly work on innovative ideas to generate leads via web based and direct sales channels Research industry trends and provide constant input on how to make the brand have a strong presence in the market Maintain a record of all activities and meetings done on daily basis in a daily reporting format in a systematic way so that it can be pivoted for follow ups and analytics at any given time Database could be of clients partners homeowners commercial establishments or any other consultant and share it with management regularly Who Qualifies Education MBA from a premium institute or international university Candidates with a Master s in construction management who are keen to explore sales client-facing or business development roles in the luxury interiors space Experience 4-10 years experience as an individual contributor in a luxury brand or luxury sales or bespoke sale luxury design Passion for luxury interiors design and refined aesthetics is a strong advantage Skills Attributes Proven expertise or interest in luxury hospitality travel or premium service sales e g SOTC Thomas Cook High-end luxury weddings premium private banking Excellent customer handling skills proven record in handling Ultra HNI and HNI clients Ability efficiency and exposure of luxury marketing high end sales in addition to luxury design Excellent verbal and written communication excellent sales pitching and presentation skills via physical virtual mediums Ability to solve problems creatively Ability to conceptualize marketing strategies and execute client acquisition initiatives Attention to Detail Accuracy in client records and service delivery Tech-savvy proficient in Microsoft Office CRM tools and basic ERP knowledge Strong interpersonal skills and a luxury mindset poised articulate and client-centric A proactive problem solver with creativity and business acumen While we prefer a great track record in Luxury Sales we also welcome candidates with limited experience but very high aspiration for luxury and an eagerness to go through a star rated rigorous training program to learn on the job to apply Work Timings Monday to Friday 9 30 AM - 6 30 PM Saturday 9 30 AM - 3 30 PM Half Day