IT consulting

3 weeks ago

Bengaluru, Karnataka, India Infosys Limited Full time
Job Description

Job Description:

- A day in the life of an Infoscion
- As part of the Infosys consulting team your primary role would be to get to the heart of customer issues diagnose problem areas design innovative solutions and facilitate deployment resulting in client delight
- You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise
- You will plan the activities of configuration configure the product as per the design conduct conference room pilots and will assist in resolving any queries related to requirements and solution design
- You will conduct solution product demonstrations POC Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization s financial guidelines
- Actively lead small projects and contribute to unit level and organizational initiatives with an objective of providing high quality value adding solutions to customers
- If you think you fit right in to help our clients navigate their next in their digital transformation journey this is the place for you

Key Responsibilities:

- Relevant experience in testing ServiceNow ITSM Modules Incident management Change management Problem management Service Catalog etc
- ITOM SOM HRSD etc
- Relevant experience on ServiceNow Automated test framework ATF automation tool
- Proficiency in understanding the requirements and write test cases efficiently
- Involvement in Test Execution Results Analyzing and Defect Reporting
- Have good knowledge on Agile methodologies and SDLC process
- Good understanding of CMDB service mapping and Discovery
- Involved in Dashboards reports and SLA s testing
- ITSM Foundation and ATF Micro certification is an added advantage
- Proficient in upgrade and regression testing
- Ability to contribute to a high performing motivated work group by applying interpersonal and collaboration skills to achieve project goals
- Basic Knowledge on postman is an added advantage

Technical Requirements:

- Ability to develop value creating strategies and models that enable clients to innovate drive growth and increase their business profitability
- Good knowledge on software configuration management systems
- Awareness of latest technologies and Industry trends
- Logical thinking and problem solving skills along with an ability to collaborate
- Understanding of the financial processes for various types of projects and the various pricing models available
- Ability to assess the current processes identify improvement areas and suggest the technology solutions
- One or two industry domain knowledge
- Client Interfacing skills
- Project and Team management

Preferred Skills:

Technology->Infra_ToolAdministration-ITSM->ServiceNow

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