Service Support Specialist

Location Chennai Tamil Nadu India Job ID R0096022 Date Posted 2025-07-10 Company Name HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED Profession Job Category Engineering Science Job Schedule Full time Remote No The opportunity Support the PGSV service spare parts sales and customers throughout the order handling and project execution process How you ll make an impact Experience with SAP REIWA ARIBA System On boarding or registering of suppliers and or customers Order handling in SAP Booking follow-up with planning Order Confirmation Delivery follow-up Shipping process Request for quotation from Supplier for equipment required to execute Service order - Mainly Contractors machinery mobilization such as crane testing team transportation etc Creation of Purchase Requisition s PR and Purchase Order s PO - For Service orders related spares services Sending purchase orders to suppliers sub-contractors factories and request for order acknowledgment OA Constant tracking follow up with local service providers Follow up with local and overseas suppliers for their shipments and ensuring they are delivered on time Liaise with freight forwarders w r t to shipments pickup custom clearance Invoicing customers in ARIBA system REIWA and send them to customers for payment processing Process Code invoices for payment Resolve dispute invoices and liaise with accounts for unpaid due invoices Contact Suppliers if needed Payment follow-up together with Sales CCRP creation follow-up and settlement together with Sales Collection and follow on NPS from customer Entering time sheets in SAP REIWA system against projects Responsible to ensure compliance with applicable external and internal regulations procedures and guidelines Living Hitachi Energy s core values of safety and integrity which means taking responsibility for your own actions while caring for your colleagues and the business Your background Bachelor s degree in electrical engineering preferred 2-5 years of experience with a combination of Engineering and Order Handling experience Proven development and maintenance of positive cooperative team-oriented relationships with co-workers supervisors managers clients and others in contact with the job Proven interpersonal abilities with peers colleagues superiors customer suppliers and service providers Knowledge in High Voltage switchgear products service portfolio - preferred Basic understanding of Electrical and Mechanical systems Proficiency with CRM and BI tool landscape Capability to read and understand BOM Ability to interpret product specifications Good written and verbal communication skills with strong organization and time management Marketing and Sales acumen with previous customer-facing experience preferably Ability to handle many proposals simultaneously Ability to perform data entry for proposals orders using internal tools Proficiency in both spoken written English language is required Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability You may request reasonable accommodations by completing a on our website Please include your contact information and specific details about your required accommodation to support you during the job application process This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process Messages left for other purposes will not receive a response