Network Support Senior Specialist Juniper

NTT DATA Services strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Network Support Senior Specialist to join our team in Chennai Tamilnadu IndiaNTT DATA Services strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Network Support Senior Specialist to join our team in Chennai Tamilnadu IndiaWe are looking for network engineer that focusing on technical troubleshooting and break-fix activity Candidates are also expected to have certain level of programming skillset DEVOPS to help us innovate ways to scale with automation and operational improvements Responsibilities Provide Technical Support for Citibank s global network with a focus on network infrastructure in 85 Break Fix support of standard enterprise Cisco Internetworking Technology solutions 15 Break Fix support for Internetworking technology infrastructure solutions such as Load Balancers F5 and Citrix Juniper Routers Arista Switches VoIP Appliances WiFi Wireless communications support Other small pockets of both new and legacy internetworking technologies managed by Citi NetworksProvide timely response to phone calls into the Technical Support hotline from internal colleagues within CTI Citi business clients vendors and others Coordinate conference calls to conduct in depth technical reviews on ongoing incidentsMajor Incident Support Represent on conference calls for business impacting incidents which may or may not be due to a failure in networks managed technology infrastructure Drive major incident conference calls as a representative of networks through consistent professional and highly assertive communication Maintain focus and poise for the duration of the major incident support cycle and work through all challenges with a results-oriented attitude and relentless focus on enhanced customer service through rapid incident resolution Collaborate with Networks SMEs SDMs Vendor Support Teams etc with the goal of aligning all parties towards achieving incident resolution as quickly as possible Communicate with networks Management to provide frequent status updates regarding the technical issue status of the remediation efforts and ongoing business impact Qualifications 3 years of experience in providing network operations supporting a network with 1000 nodes NOC Network Operations Center experience or large financial institution network operation implementation experience is highly preferred Intermediate level working knowledge of enterprise TCP IP communications IPv4 QoS IPSEC VPN etc Experience in supporting Load Balancers DNS DHCP Good knowledge of network protocol analysis using industry standard toolsets such as Wireshark capable of performing in-depth packet capture analysis Good working knowledge following routing protocols BGP OSPF RIP Multicast Good working knowledge of IPSLA probes EEM Applets application specific network performance analysis and TCP IP optimization mechanisms for maximizing application performance across enterprise networks Good working knowledge of common security threats facing enterprise networks including DDOS Distributed Denial of Service and various defensive mechanisms and threat mitigation strategies Industry certifications includes CCNA CCNP ITIL and etc Good knowledge in SDWAN technology Automation skills in Python shell bash and or other languages Experience with Puppet Ansible or other automation frameworks This role may require you to work rotating Day Shifts a 12hour Follow-the-Sun Model ie No night shifts Shift Rotation includes working on some Weekends and Public Holidays About NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services including cloud data and applications headquartered in Texas As part of NTT DATA a 30 billion trusted global innovator with a combined global reach of over 80 countries we help clients transform through business and technology consulting industry and digital solutions applications development and management managed edge-to-cloud infrastructure services BPO systems integration and global data centers We are committed to our clients long-term success Visit nttdata com or LinkedIn to learn more NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race color religion citizenship national origin ancestry age sex sexual orientation gender identity genetic information physical or mental disability veteran or marital status or any other characteristic protected by law We are committed to creating a diverse and inclusive environment for all employees If you need assistance or an accommodation due to a disability please inform your recruiter so that we may connect you with the appropriate team