Specialist Support Services Administrator

6 hours ago

Chennai, India L&T-Cloudfiniti Full time

Responsible for driving the pre-sales engagement for Managed Services across Data Centre, Cloud (public/private/hybrid), Security, and Network domains. This role focuses on understanding customer requirements, crafting tailored service solutions, preparing proposals, and supporting the sales team to win business. The Managed Services Pre-Sales Specialist acts as the bridge between technical delivery teams and enterprise customers, ensuring solutions are competitive, cost-effective, and aligned with business outcomes. Engage with enterprise customers to understand their infrastructure, cloud, and managed services requirements. Conduct discovery workshops and translate business needs into technical and service solutions. Solution Design & Proposal Support Design managed services solutions covering infrastructure management, cloud operations, security services, backup/DR, SOC/NOC, and compliance frameworks . Map customer requirements to service catalog offerings , tailoring SLAs, KPIs, and pricing models. Partner with sales teams to position Managed Services offerings to enterprise and government clients. Conduct demos, PoCs, and presentations showcasing service capabilities (monitoring, automation, AIOps, FinOps, SOC, etc.). Work closely with OEMs/partners to integrate their capabilities into L&T’s service portfolio. Commercials & Pricing Work with finance and delivery teams to develop cost models, pricing structures, and business cases for managed services deals. Support negotiation with customers by highlighting value differentiation, compliance, and ROI. Provide inputs into service portfolio improvements based on market and customer feedback. Experience & Educational Requirements Qualifications and Experience EDUCATIONAL QUALIFICATIONS: (degree, training, or certification required) BE/B-Tech or equivalent with Computer Science or Electronics & Communication RELEVANT EXPERIENCE: (no. of years of technical, functional, and/or leadership experience or specific exposure required) ~10–15 years of overall IT experience with at least 5+ years in solution architecture for managed services. ~ Experience in designing managed services for multi-cloud and hybrid environments. ~ ITIL Intermediate/Expert ~ Cloud Solution Architect ~ Strong track record of customer-facing solution presentations and winning managed services deals. Strong knowledge of cloud platforms and data center technologies. Hands-on expertise with ITSM frameworks (ITIL, ISO 20000) and service delivery models. Strong financial acumen: pricing models, TCO/ROI analysis, managed services cost structures.

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