Provider Service Specialist

2 days ago

Chennai, Tamil Nadu, India Amvik Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Provider Support Specialist - Clinical

Location: Onsite - Porur, Chennai, TN

Positions Numbers: 1

Shift Timing: 8:30pm to 5.30am IST Night Shift

Job Summary:The Provider Support Specialist serves as a vital link between the organization and its provider network, ensuring seamless operational support across various touchpoints. This role focuses on maintaining accurate provider availability, managing platform user access, and supporting the lifecycle of provider engagementfrom onboarding to ongoing training. The Specialist will play an integral role in updating credential records, addressing non-clinical inquiries, and enhancing provider readiness through well-developed training resources. Additionally, they contribute to the success of the PRN program by ensuring responsive and organized support.

Responsibilities:

  • Managing provider availability, including vacation requests
  • Create and maintain user accounts for our HHL platform.
  • Conducted orientations for new providers joining our network.(Will evaluate later)
  • Provide ongoing training support for the provider network. Non clinical and non scheduling questions.
  • Develop and maintain training materials for the provider network.
  • Keep the credentials of the Therapists in HHL updated
  • PRN Prog

Qualifications:

  • 2+ years of experience in providing support or customer service.
  • Excellent communication and interpersonal skills.
  • Ability to effectively prioritize and manage multiple tasks in a fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Proficient in Microsoft Office and other relevant software.
  • Ability to work independently and as part of a team.
  • Demonstrated commitment to customer service and continuous improvement.
  • Bachelor's degree in healthcare administration, business administration, or related field a plus

Interested candidates can reach us out at

Ph no

Immediate joiners preferred.

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