Salesforce Administrator

3 weeks ago

Bengaluru India dentsu Full time

Job Description As a Salesforce Administrator you will be managing the existing user base, licenses, profiles and user info. You are also going to be handling daily administration & support of cases within Salesforce; providing power users with technical support; logging & managing identified problems through to resolution; creation and maintenance of documentation on best practice processes, policies, application configuration & development of user guide materials. Job Description: You will be administrating the Salesforce implementation to support a global user base - Offer L2 support for the Salesforce platform - Support user queries and Training about new functionalities launched every month by development team. - Support all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing settings. - Manage the data migrations and data loading request for Salesforce. - Support of the Salesforce integration with other applications and downstream systems - Troubleshoot and resolve user issues in a timely manner and manage projects following agile best practices for application development. - Execute salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards, and reports. - Stay up to date with new Salesforce releases and evaluate new features for implementation. - Identify unused or underutilized platform features and work product owner to get it prioritized in product backlog. - Establishing best practices, maintaining documentation, and suggesting improvements - as our in-house expert, we'll trust you to bring ideas on developments and new ways of working Requirements - 3+ years of experience as a Salesforce Administrator - Experience working within a large, global organisation is preferred. - Driven to succeed with the ability to creatively problem solve. - Negotiation skills and excellent customer service, interpersonal, communication and people engagement skills. - Strong analytical, planning, and organisational skills. - Self-motivated and able to work under initiative within a team environment, with the ability to work autonomously. - Positive, empathetic, and professional manner. - Certified Salesforce Administrator. - Experience with Lightning and Salesforce App development. - Experience with creation and management of Flows. - Sales Cloud certification is essential. - Desirable to have ITIL Foundation certificate or experience. Location: Bangalore Brand: Bcoe Time Type: Full time Contract Type: Permanent

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