Customer Support Executive

4 weeks ago

Gurugram Gurugram India Policybazaar.com Full time

Job Description

If you are interested in joining our team, share your resume at [Confidential Information] or via WhatsApp at 7428896136.

Location: Gurugram, Haryana

Experience: 03 Years (Freshers Welcome)

Employment Type: Full-Time

Qualifications: Any Graduation

Working Days: 6 days with a rotational roaster

Job Description:

Policy Bazaar is seeking enthusiastic and customer-focused individuals to join our team as Customer Support Executives. In this role, you will be responsible for managing customer inquiries and driving sales through various channels. This is a blended process position, offering a dynamic work environment where you can grow and develop your skills.

Responsibilities:

- Handle customer inquiries via phone, email, and chat.

- Provide detailed information about our products and services.

- Assist customers in making informed decisions about their insurance needs.

- Maintain accurate records of customer interactions and transactions.

- Resolve customer complaints in a professional and timely manner.

- Collaborate with team members to improve customer satisfaction.

Requirements:

- Experience: 0-3 years in customer service or sales.

- Excellent communication and interpersonal skills.

- Ability to handle high-pressure situations and resolve conflicts effectively.

- Basic computer skills.

- Strong problem-solving abilities and attention to detail.

- Bachelor's degree in any field.

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