Customer Support Executive

4 weeks ago

Gurugram Gurugram India Cyboard School Full time

Job Description

We Cyboard school seeking a highly organized and communicative individual to join our team as a School Customer Support Executive/Parents Support staff. The ideal candidate will provide exceptional support to our parents, students, and staff, ensuring seamless school operations.

Key Responsibilities

- Handle parent inquiries and concerns via phone, email and in-person.
- Ability to draft mail e.g (circulars, weekly planners, welcome mails)
- Make outbound calls to parents for feedback, absenteeism, and admission renewal for the new session
- Maintain accurate records e.g (Student registration, credentials) and data using our Learning Management System (LMS) and Customer Relationship Management (CRM) software
- Provide administrative support to the school team, ensuring smooth day-to-day operations

Requirements

- Excellent communication, interpersonal, and customer service skills
- Ability to work effectively in a team environment
- Strong organizational and time management skills
- Proficient in Microsoft Excel and email drafting
- Good listener with patience and empathy
- Ability to maintain confidentiality and handle sensitive information

Qualifications

- Any Graduate
- (Added Advantage) Previous experience in a school backend or operations role

Skills: proficient in microsoft excel,customer support,proficiency in lms software,backend,excel,emails drafting,teamwork,administrative,communication,organizational skills,lms,parent support,interpersonal skills,proficiency in crm software,excellent communication skills,customer service skills,operations,email drafting,time management skills,inbound & outbound calls

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