Customer Process Executive

3 weeks ago

Pune, India Ghrs Training Full time

Job Description Ghrs Training is seeking a dedicated and articulate Customer Process Executive to join our team for an international voice process. This is an excellent opportunity for graduates with a proven track record in global customer support to excel in a dynamic environment. Key Responsibilities: - Handle inbound and/or outbound customer inquiries with professionalism and efficiency via voice communication. - Provide accurate information, troubleshoot issues, and resolve customer concerns in a timely manner. - Maintain a high level of customer satisfaction by delivering exceptional service. - Adhere to communication protocols, policies, and procedures. - Document all customer interactions accurately in the designated system. About You: - Any Graduate with a minimum of 1 year of experience in an international voice process is required. - You possess excellent verbal communication skills in English, with a clear accent and strong articulation. - You are customer-centric, with a strong ability to empathize and build rapport with diverse customers. - You are a quick learner, adaptable, and can thrive in a fast-paced environment. - You demonstrate strong problem-solving skills and attention to detail.

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