
VOIP Engineer
7 days ago
- Troubleshoot all Level 1/2/3 customer calls, focusing on effective issue resolution.
- Prioritize customer satisfaction and manage case backlog efficiently.
- Document all customer interactions in the CRM system.
- Escalate complex issues to Sr. TAC/TL as needed for resolution.
- Regularly update technical and product knowledge.
- Contribute to the knowledge base by creating KCS articles for valid solutions.
- Adhere to SLAs and client quality requirements.
- Update SRs and DBR module daily; review SRs at shift start.
- Follow up on Observation Sheet SRs weekly.
- Participate in team meetings, SSQA sessions, and product training.
- Take full ownership of SR handling and avoid issue deflection.
- Maintain and support lab operations as a node member.
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VOIP Systems Specialist
7 days ago
Chennai, Tamil Nadu, India beBeeTelecoms Full time ₹ 12,00,000 - ₹ 18,00,000Key Roles and Responsibilities of a VOIP EngineerA VOIP Engineer is required to troubleshoot and resolve complex customer issues in a timely manner.Main Tasks:Troubleshoot Level 1/2/3 customer calls, prioritizing effective issue resolution and customer satisfaction.Manage case backlog efficiently, escalating complex issues as needed.Document all customer...
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N8n Ai Automation Engineer
3 weeks ago
Chennai, Tamil Nadu, India Voip Trainers Pvt Ltd Full timeCompany Description Voip Trainers Pvt Ltd Role Description This is a full-time on-site role for an N8 N, Make.com AI Automation Engineer, located in Chennai.The AI Automation Engineer will be responsible for designing, implementing, and maintaining automation systems using N8 N and Make.com platforms.Daily tasks include troubleshooting automation processes,...
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N8N AI Automation Engineer
4 weeks ago
Chennai, Tamil Nadu, India Voip Trainers Pvt Ltd Full timeCompany Description Voip Trainers Pvt Ltd Role Description This is a full-time on-site role for an N8N, Make.com AI Automation Engineer, located in Chennai. The AI Automation Engineer will be responsible for designing, implementing, and maintaining automation systems using N8N and Make.com platforms. Daily tasks include troubleshooting automation...
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N8N AI Automation Engineer
3 weeks ago
Chennai, Tamil Nadu, India Voip Trainers Pvt Ltd Full timeCompany DescriptionVoip Trainers Pvt LtdRole DescriptionThis is a full-time on-site role for an N8N, Make.com AI Automation Engineer, located in Chennai. The AI Automation Engineer will be responsible for designing, implementing, and maintaining automation systems using N8N and Make.com platforms. Daily tasks include troubleshooting automation processes,...
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Advanced Voice Network Support Engineer
2 weeks ago
Chennai, Tamil Nadu, India beBeeVoice Full time ₹ 1,50,00,000 - ₹ 2,00,00,000Job Title: Advanced Voice Network Support EngineerWe are seeking a highly skilled professional to join our team as an Advanced Voice Network Support Engineer. This is a challenging role that requires expertise in voice network design, implementation, and troubleshooting.The ideal candidate will have a strong understanding of Cisco UCCE, UCCX, PCCE solutions,...
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UCCE L3 Engineer
1 week ago
Chennai, Tamil Nadu, India Servion Global Solutions Full timeRole: UCCE L3 EngineerExp: 10+ YearsLocation: RemoteJD:Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.Basic Cisco ICM/CCMP/CVP/CUIC & troubleshooting.MACD creation knowledge in Cisco UCCE & IPT platforms.Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process.Have...
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System Engineer
4 weeks ago
Chennai, Tamil Nadu, India L&T Technology Services Full timeSystem Engineer – Job Description Location: Chennai Experience: 7–14 years Domain : Aerospace Technical Skills Required: Linux : Deployment, scripting, configuration Networking : Integration, VoIP, traffic & data management Data Packet Inspection TCP/IP Stack Optimization and related protocols Monitoring & Logging Tools : ELK Stack (Elasticsearch,...
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Telecommunications Expert
2 weeks ago
Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 25,00,000 - ₹ 60,00,000**Job Title:** Technical Assistance Center SpecialistWe are seeking highly skilled professionals to join our Voice Network Operations and Technical Assistance Center (TAC) team.**About the Role:** As a TAC Engineer, you will be responsible for managing voice/telecom networks, troubleshooting VoIP services, and collaborating with global vendors and carriers...
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UCCE Communications Specialist
2 weeks ago
Chennai, Tamil Nadu, India beBeeucceengineer Full time ₹ 9,00,000 - ₹ 12,00,000Job Title: UCCE EngineerWe are seeking a skilled professional to fill the role of UCCE Engineer.Key Responsibilities:The ideal candidate will have hands-on experience with Cisco UCCE / UCCX / PCCE solutions and 3rd party call recording platforms.They should possess basic knowledge of Cisco ICM/CCMP/CVP/CUIC and troubleshooting skills.A clear understanding of...
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Senior Voice Engineer
1 week ago
Chennai, Tamil Nadu, India beBeeVoiceEngineer Full time ₹ 15,00,000 - ₹ 28,00,000As a senior voice engineer, you will play a key role in supporting and maintaining our unified communications systems.The ideal candidate will have expertise in Cisco CUCM, Webex Calling, and Microsoft Teams Calling, with experience in integrating multiple voice platforms.Responsibilities include:Designing and implementing scalable voice...