VOIP Systems Specialist

6 days ago

Chennai, Tamil Nadu, India beBeeTelecoms Full time ₹ 12,00,000 - ₹ 18,00,000
Key Roles and Responsibilities of a VOIP Engineer

A VOIP Engineer is required to troubleshoot and resolve complex customer issues in a timely manner.


Main Tasks:
  • Troubleshoot Level 1/2/3 customer calls, prioritizing effective issue resolution and customer satisfaction.
  • Manage case backlog efficiently, escalating complex issues as needed.
  • Document all customer interactions in the CRM system.
  • Contribute to the knowledge base by creating KCS articles for valid solutions.

Required Skills and Qualifications:
  • Regularly update technical and product knowledge to stay current with industry developments.
  • Maintain and support lab operations as a team member.
  • Participate in meetings and training sessions to enhance skills and knowledge.

This is an opportunity for a motivated individual who is passionate about delivering exceptional results in a fast-paced environment.

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