Manager - Tes Assurance

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment opportunity without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce RoleTM TES Service AssuranceJob Level DesignationM1Function DepartmentTechnologyLocationRADJob Purpose Responsible for all the enterprise Assurance and partner governance Assurance of Fixed Line Services Onnet and Offnet Last miles as per committed timelines Need to build best team to achieve all KPI parameters TOP200 and rest of customer availability as per committed and need to work towards customer experience improvement MTTR has be within timelines to enhance customer experience Need to execute service improvement plans for CXX improvement Key Result Areas AccountabilitiesAssurance Need to maintain fault rate 10 for top200 Rest of customers MTTR4 hrs for all customers Service migration Ipfication for CXX improvement TOP200 availability 99 5 and rest of customer 99 Need to do strong governance with partner team for KPI deliverables Hands on experience on UBR and fibre related faults restoration Spare management cycle need to ensure hardware fault closed within MTTR Core Competencies Knowledge Experience 3-7 years of Telecom domain experience in field of enterprise transmission Positive Attitude Strong Management skills transmission expertise Driving Vendors Field Team and Circle Teams for achieving KPI to achieve monthly targets Good Knowledge and understanding of Transport Network Technologies Topologies of both Optics DWDM PTN SDH and IP Internet protocol MPLS Etc Handling change management Material logistics Inventory management 100 compliance to Vodafone HSW policies and procedures Must have technical professional qualifications Essential Graduation - B E B tech Desired work ex 3-7 years Experience with project management enterprise Vodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership