Senior Client Support Specialist

1 day ago

Hyderabad India ICE Full time

Job Description Job Description Job Purpose ICE Data Services is looking for a dynamic Senior Client Support Specialist to join our team. The function is an integral part of our front-line support team focused on market data products. The ideal candidate will have a mix of strong technical skills and client facing experience. Responsibilities - Provide exceptional overall client experience to clients using time-sensitive, mission critical applications. - Research, diagnose and respond to client inquiries in an expeditious, thorough and professional manner. This includes proactive and reactive customer support. - Thoroughly diagnose technical problems and communicate solutions to customers. - Demonstrate a strong sense of ownership for customer issues, show empathy, and keep the customer informed on the status of all open requests. - Gain a deep understanding of ICE Data Services market data products, architecture and customer base. - Leadership of nightly support on production monitoring and incident management to ensure timely escalation and resolution on operation and production issues, failures. - Work closely with product, operations, development, QA or necessary stakeholders to serve as the voice of the customer internally and drive resolution of issues. - 5 days working from office - Full-time night shift position (10pm - 7am) Knowledge And Experience - 7+ years of experience in a client facing role is desirable - 2+ years as senior team member or in a team lead role managing high-performance support teams - Client service excellence, with a focus on being helpful, fast, reliable, responsive, proactive, friendly, dynamic and professional - Exceptional customer facing communication skills (written and verbal) - Strong aptitude to troubleshoot and solve problems - Spoken and written fluency in English is mandatory Desired - Exposure to front office trading/market data environments, ideally in a client/business facing role. - Knowledge of financial markets and associated terminology

  • Client Support Specialist

    3 weeks ago

    Noida, India Siemens Technology Full time

    Job Description Client Support Specialist Who we are. Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability.Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can...

  • Client Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India ICE Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionJob PurposeICE Data Services is looking for a dynamic Client Support Specialist to join our team. The position is an integral part of our support team focused on our PRD Desktop product suite. The Support Specialist will work closely with Sales, Product Management and Development groups within ICE Data Services. The ideal candidate will have a...

  • Senior Performance Support Specialist

    3 days ago

    Hyderabad, India ServiceNow Full time

    Job Description Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent...

  • Client Support Specialist

    3 days ago

    Noida, Uttar Pradesh, India, Ghaziabad Scry AI Full time

    Position: Client Support SpecialistLocation: India (Remote)Employment Type: Full-TimeSchedule: Monday to Friday, Day ShiftCompany DescriptionScry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across financial, legal, and...

  • Client Support Specialist

    3 weeks ago

    Hyderabad, India SmartRent Full time

    Job Description Who We Are Founded in 2017, SmartRent, Inc. (NYSE: SMRT) is the leading provider of smart home and property operations solutions for the rental housing industry. Were doing big things in the proptech world! SmartRent has been recognized as a winner of HousingWires Tech100 Real Estate awards in 2021, 2022, and 2023 for the most innovative...

  • Client Support Specialist II

    3 weeks ago

    Hyderabad, India ICE Data Services Full time

    Job Purpose ICE Data Services is looking for a dynamic Client / Product Support Specialist to join our team. The function is an integral part of our front-line support team focused on market data products. The ideal candidate will have a mix of strong technical skills and client facing experience. Responsibilities Provide exceptional overall client...

  • Client Support Specialist II

    1 week ago

    Hyderabad, Telangana, India ICE Data Services Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Job PurposeICE Data Services is looking for a dynamic Client / Product Support Specialist to join our team. The function is an integral part of our front-line support team focused on market data products. The ideal candidate will have a mix of strong technical skills and client facing experience.ResponsibilitiesProvide exceptional overall client experience...

  • Client Product Support Specialist

    3 weeks ago

    Hyderabad, India State Street Full time

    What We Are Looking ForA Dedicated Client Product Support Specialist supports post go-live of the Charles River Investment Management Solution (CRIMS) implementation. Contributions include defining client requirements, configuring, and tuning the application to the client's business and technical needs, training users, testing workflows, and resolving...

  • Client Product Support Specialist

    1 week ago

    Hyderabad, Telangana, India State Street Full time US$ 1,25,000 - US$ 1,75,000 per year

    What We Are Looking ForA Dedicated Client Product Support Specialist supports post go-live of the Charles River Investment Management Solution (CRIMS) implementation. Contributions include defining client requirements, configuring, and tuning the application to the client's business and technical needs, training users, testing workflows, and resolving...

  • Client Delivery Specialist

    2 days ago

    Hyderabad, Telangana, India NTT DATA Global Delivery Services Ltd Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Senior Managed Services Client Delivery Specialist Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can...