Immediate Start: Hr Advisor

Sinch is a global leader in the growing market for Communication Platforms as a Service CPaaS and mobile customer engagement We are specialists in allowing businesses to reach everyone on the planet in seconds or less through mobile messaging email voice and video We reach every phone on earth From the lifechanging to the time-saving we re helping our customers to interact with people like never before For you that means working in an environment that offers an incredible variety of exciting challenges and the chance to impact how billions of people engage with their favorite brands The dream of personalizing content to all 15 billion phones on the planet is no fairy tale More than 150 000 businesses including many of the world s largest companies and mobile operators use Sinch s advanced technology platform to engage with their customers Moreover Sinch has been profitable and fast-growing since its foundation Sinch s core values are Make it Happen Dream Big Keep it Simple and Win Together These values describe how our global organization works and inspire every of our more than 5 000 employees across 60 different countries Our APIs and platform deal with over 150 billion engagements annually Sinch 2nd largest Cpaas and messaging provider in the world is looking for a HR Advisor for Noida India location Requirements About the Role We are seeking a detail-oriented HR Advisor to ensure accuracy compliance and smooth operations of HR systems In this role you will be responsible for updating employee records maintaining HRIS data integrity supporting audits and collaborating with IT to resolve system issues or tickets You ll play a critical role in keeping HR systems optimized and ensuring data is reliable for reporting and decision-making About the Role Looking for frontline HR professional ensuring efficient HR service delivery across the organization You ll handle employee queries manage helpdesk operations with ticketing tools collaborate closely with HRBPs IT and broader HR teams and prioritize tasks with a strong sense of urgency Key Responsibilities Employee Query Helpdesk Handling Serve as the initial point of contact for employee queries relating to HR policies processes HR systems benefits leave and general HR operations Manage and resolve queries via helpdesk ticketing systems e g Jira or any other ticketing tool ensuring great customer experience timely follow-up and closure Ensure adherence to ticketing SLAs while delivering consistently high-quality resolutions to stakeholders Operational Support Ticket Management Log track prioritize escalate and resolve tickets using HRMS tools Ensure SLAs are met and critical tickets are flagged and addressed promptly Resource Guidance Be well-versed in company HR policies and procedures and guide employees to appropriate resources or documentation Advise HRBPs managers and employees on policy interpretation and application Urgency Prioritization Assess query urgency and prioritize tasks according to business needs policies and severity Escalate or reassign issues promptly when criteria demand Cross-functional Collaboration Liaise with HRBPs HR operations IT and broader HR teams to coordinate resolutions especially for ticket issues requiring IT or system support Drive improvements in HR systems and workflows based on feedback and trends System Process Improvement Suggest enhancements to helpdesk platforms e g introducing automation self-service bots or knowledge base capabilities Identify repeat inquiry types and optimize responses via FAQs macros or policy clarifications Experience Qualifications Professional Experience 3-5 years in HR Shared Services HR Operations or HR Helpdesk roles especially with hands-on helpdesk ticketing experience Proven track record of managing employee queries and speedily resolving them Systems Proficiency Skilled in using HR ticketing tools like Jira ServiceNow or equivalents Familiar with HRIS systems and common HR software platforms Oracle etc Soft Skills Exceptional communication can interpret and convey policies clearly Organized detail-oriented with strong follow-through Capable of managing multiple priorities and responding swiftly during high-pressure situations Collaborative mindset to work across business units Educational Background Bachelor s degree Being you at Sinch We re a worldwide group of people committed to diversity We re working to offer an increasingly inclusive workplace wherever you are No matter who you are you ll be able to explore new career and growth options - sharing your voice building your path and making it happen with us We re proud to be an equal opportunity employer and all qualified applicants will be considered to join our team regardless of race colour religion gender identity or expression sexual orientation pregnancy disability age veteran status and more Your life at Sinch Being a Sincher is all about learning and being in pursuit of new challenges Working in the offices at home or in a hybrid model that means celebrating change and the unknown rolling up your sleeves and seeing what impact you can have on the world The only way is up and you ll be reaching for the opportunities that match where you want to take your career It s closer than you think Are you ready Join us on our journey Know more about us SMS Messaging Voice Email Video Verification APIs Sinch Unlock meaningful conversations across the customer journey with programmable SMS voice email video verification APIs Benefits Private Health Insurance coverage Accidental Coverage Optional Parental Health Coverage Flexible and supportive working environment Paid Time Off Maternity Paternity Leave Wellbeing Programs Subsidized Meal Training Development Internal Mobility Competitive salary and Allowances Highly engaged collaborative and transparent work culture Constant skill upgradation by learning and career advancement opportunities in a high-growth environment Annual health checkup Global Mobility Program Opportunities Engaging Rewards Recognition programs