Front Office Associate 15h Left

3 weeks ago

Sohna, Haryana, India Marriott Full time

Job Number 24145684 Job Category Rooms Guest Services Operations Location The Westin Sohna Resort Spa Vatika Complex Sohna-Gurgaon Haryana India Schedule Full-Time Located Remotely N Relocation N Position Type Non-ManagementPOSITION SUMMARYOrganize confirm process and conduct all guest check-ins check-outs room reservations requests changes and cancellations Secure payment verify and adjust billing Activate and file room keys Process all guest requests and relay messages Print contingency lists to have a record of all guests in case of emergency Identify and explain room features to guests supply guests with directions and information regarding property amenities services and hours of operation and local areas of interest Follow up on any outstanding requests or problems from the previous day and are resolved Run and review daily reports logs Complete designated cashier and closing reports in the computer system Accept and record wake-up call requests and deliver to appropriate department Count bank at beginning and end of shift secure bank Process all payment types adjustment vouchers paid-outs correction vouchers and miscellaneous charges provide change Notify Loss Prevention Security of any guest reports of theft Follow all company policies and procedures report accidents injuries and unsafe work conditions to manager ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation Speak with others using clear and professional language answer telephones using appropriate etiquette Develop and maintain positive working relationships with others support team to reach common goals Comply with quality assurance expectations and standards Stand sit or walk for an extended period of time Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law At Westin we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling ensuring they can be the best version of themselves To achieve the brand mission of becoming the preeminent wellness brand in hospitality we need passionate and engaged associates to bring the brand s unique programming to life We want our associates to embrace their own well-being practices both on and off property You are the ideal Westin candidate if you are passionate you are active and take pride in how you maintain your well-being you are optimistic you are adventurous Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you

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