Customer Relationship Executive

4 weeks ago

Delhi India klove Studio Full time

Job Description CRM Executive /Coordinator Position - CRM Executive Salary - Upto Rs 25 000 Rs.30,000 (As per experience) Location - Greenpark, New Delhi - Work From Office Timings - 09.30 AM to 6.30 PM Duration Monday to Saturday CRM maintains an ongoing level of engagement with key customers and build trusting relationships with clients and protect the brand by maintaining a positive image. Requirements : 3-5 Years of work experience with premium fashion/lifestyle/interior brand or international sales. - Bachelor's or master's degree with a concentration in marketing, promotions, advertising sales, or business administration preferred - Be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction - To facilitate the use of CRM software to improve the efforts of the sales, customer service, and marketing teams - to allow businesses to better manage their customer relationships and ultimately drive more success - conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint - maintains an ongoing level of engagement with key customers - Knowledge of MS Office software and CRM software - Self-motivated and goal-oriented, desire to deliver results Key Skills : - Excellent communication skills - Positive, confident and determined approach - High degree of self-motivation and ambition - Skill to work both independently and as a part of a team - Capable to flourish in a competitive environment - Self-motivated and driven by targets - Resilience Responsibilities: - Meeting with clients virtually or during sales visits - Maintaining accurate records - Resolving customer complaints quickly and efficiently - Attending any exhibitions, conferences, Meetings - Review sales performance - Research the market and related products - Listen to customer requirements and present appropriately to make sale - Maintain and develop relationships with existing and new customers - Arrange Video calling and meetings - Timely respond to incoming emails and phone queries - Negotiate the terms of an agreement and close sales - Gather market and customer information - Make accurate and rapid cost calculations and providing customers with quotations. Maintains quality service by establishing and enforcing organization standards.

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