Support Executive

1 day ago


Vadodara India Ethics Infotech Full time

Job Description Role & Responsibilities - - Responding to customer queries and issues via phone, email, chat, or remote software - Diagnosing and resolving software problems using various tools and techniques - Escalating complex or unresolved issues to the appropriate team or department - Documenting and reporting software bugs, errors, feedback, and suggestions - Providing software installation, configuration, training, and guidance to customers - Collaborating with other software support executives, developers, engineers, and managers to ensure customer satisfaction and product quality - Keeping up to date with the latest software features, updates, and best practices - Developing and maintaining technical knowledge base, manuals, guides, and FAQs Requirements - A bachelor's degree or equivalent in computer science, information technology, engineering, or a related field - Experience in providing software support or customer service in a similar industry or domain - Proficiency in Database (SQL), Microsoft Office, etc. - Excellent communication, interpersonal, and problem-solving skills - Ability to work independently and as part of a team - Ability to work under pressure and meet deadlines - Attention to detail and quality orientation



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