Only 24h Left Head of Customer Success

2 days ago

Mohali, Punjab, India Lytegen Full time
We are seeking a visionary Head of Customer Success to design, build, and lead our customer success department from the ground up. This role goes beyond managing accounts—it requires creating scalable systems, playbooks, and teams that will support our growth as we scale toward a $100M solar business.

The ideal candidate is process-driven, customer-obsessed, and a proven leader who can transform customer success into a strategic driver of retention, loyalty, and growth.
Key Responsibilities

1. Department Setup & Strategy

- Build the customer success/service function from scratch.
- Develop SOPs, engagement playbooks, and training materials.
- Implement systems and tools that scale with business growth.

2. Customer Experience & Metrics

- Implement and track NPS, CSAT, churn, and retention metrics.
- Design and manage dashboards to report customer health to leadership.
- Analyze trends to identify opportunities for improving the customer journey.

3. Process & Script Development

- Create scripts for inbound/outbound customer interactions.
- Build escalation protocols and quality assurance processes.
- Establish SLAs for response times, resolution timelines, and follow-ups.

4. Team Building & Leadership

- Hire, train, and lead the customer success team.
- Define KPIs and accountability frameworks for CSMs, coordinators, and support staff.
- Build a high-performance, customer-centric culture.

5. Cross-Department Alignment

- Collaborate with Sales, Ops, and Finance to ensure seamless handoffs and unified customer experience.
- Act as the "voice of the customer" to influence product, process, and strategic decisions.
- Flag recurring issues and work with internal teams to drive root-cause fixes.

Key Competencies

- Strategic Leadership – Builds and scales customer-facing departments.
- Customer-Centric – Passionate about delivering world-class customer experiences.
- Analytical – Uses data to track performance and drive improvements.
- Process-Oriented – Creates systems that scale with growth.
- Cross-Functional Collaborator – Bridges customer needs with internal teams.

Requirements

- Proven track record in building and scaling customer success or support functions (preferably in SaaS, energy, or consumer-facing industries).
- Excellent English communication skills (verbal & written).
- Strong process orientation—experience creating SOPs, scripts, and scalable systems.
- Analytics-driven — hands-on experience running NPS/CSAT and customer health reporting.
- Leadership experience — ability to hire, train, and manage a growing team.
- Highly organized, detail-focused, and proactive in solving problems.
- Customer-first mindset with the ability to balance customer needs with business objectives.
- Solar/energy industry experience is a plus, but not required.

Benefits

- Leadership opportunity to build and shape the customer success function from zero.
- Exposure to a high-growth renewable energy company scaling globally.
- Fast-paced, entrepreneurial culture with direct impact on business outcomes.
- Career growth opportunities as the organization expands.

  • Head of Customer Success

    2 days ago

    Mohali, Punjab, India Lytegen Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    We are seeking a visionary Head of Customer Success to design, build, and lead our customer success department from the ground up. This role goes beyond managing accounts—it requires creating scalable systems, playbooks, and teams that will support our growth as we scale toward a $100M solar business.The ideal candidate is process-driven,...

  • Head of Customer Success

    13 hours ago

    Mohali, Punjab, India Lytegen Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    We are seeking a visionaryHead of Customer Successto design, build, and lead our customer success department from the ground up. This role goes beyond managing accounts—it requires creating scalable systems, playbooks, and teams that will support our growth as we scale toward a $100M solar business.The ideal candidate isprocess-driven, customer-obsessed,...

  • it business head

    4 days ago

    Mohali, Punjab, India HTIS Telecom UK Full time

    Job DescriptionHi Guys,We have an opening for IT Business Head ( Software) who carrying relevant Exp in IT Business overseas and PAN INDIA Customer management , Technical Queries, Costing, Budgeting, Project Planning, team Management & Most Important Software business.Location:- Mohali Onsite Only.Salary:- NegotiableImmediate Joiner Preferred.if any strong...

  • Customer Success Manager

    1 week ago

    Mohali, Punjab, India TAC Security Full time

    We are seeking a proactive and customer-focused Customer Success Manager (CSM) to join our team. As a CSM, you will be responsible for building strong relationships with our clients, ensuring they receive maximum value from our product/services, and driving retention and growth. You'll act as the trusted advisor, advocate, and liaison between the customer...

  • Customer Success Manager

    1 day ago

    Mohali, Punjab, India JungleWorks Full time

    Job DescriptionLocation: Mohali, IndiaStipend: 15,000 (with a chance of performance based PPO)Duration: 6 monthsSummary:Seeking a Customer Success Executive - Trainee to ensure positive customer experiences, build loyalty, and foster long-term relationships.Your Roles and Responsibilities:Manage relationships with International clients to ensure successful...

  • Customer Success Manager

    7 days ago

    Mohali, Punjab, India Lytegen Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role OverviewWe are seeking a Customer Success Manager with proven leadership and operational experience to establish, scale, and lead our customer service department. This role goes beyond traditional account management—it requires building processes, implementing systems, hiring and training staff, and ensuring that our customer support becomes a...

  • Customer Success Manager

    16 hours ago

    Mohali, Punjab, India Lytegen Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role OverviewWe are seeking a Customer Success Manager with proven leadership and operational experience to establish, scale, and lead our customer service department. This role goes beyond traditional account management—it requires building processes, implementing systems, hiring and training staff, and ensuring that our customer support becomes a...

  • Only 24h Left Process Executive

    4 weeks ago

    Mohali, Punjab, India Bunge Full time

    Job DescriptionMain Accountabilities:- Identifying new process opportunities quickly perform feasibility check and effort estimate- Designing automation process solutions in consultation with Solution Architect and in accordance with standard automation design principles and defined best practices.- Taking end-to-end ownership and accountability of the...

  • Customer Success Associate

    14 hours ago

    Mohali, Punjab, India Eleanor Consultancy Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We're seeking a highly proactive and confident Customer Success Associate who will work closely with product, support, and implementation teams to ensure smooth deployments, measurable outcomes, and long-term satisfaction for each of our customers.

  • Customer Success Executive

    15 hours ago

    Mohali, Punjab, India Zouma Full time ₹ 25,000 - ₹ 45,000 per year

    Position: Customer Success Executive (CSE) – Voice & Blended ProcessesLocation: Mohali, IndiaWork Hours: 7:00 AM – 3:00 PM (Day Shift)About the RoleWe are looking for dynamic, confident, and fluent communicators to join our team as Customer Success Executives (CSE) for blended and voice processes. This is an excellent opportunity for professionals who...