Executive - Corporate Quality Compliance (Compliants)

4 weeks ago

Vadodara India SUN PHARMA Full time

Job Description Position Executive Job Title Executive Job Grade Function: Corporate Quality Compliance Sub-function Complaints Manager's Job Title Senior Manager-1 Skip Level Manager's Title Function Head Title: Head of Global Quality Systems Complaints Location: Vadodara No. of Direct Reports (if any) Nil Job Summary - Logging of Product Quality Complaints (PQC) in the database (TrackWise). - Acknowledge the complaints to the complainants. - Providing the response letter to the complainant. - Reconciliation of received market complaints. - Review of Product Quality Complaint Investigation Reports (India Market). - Coordinate with other stakeholders involved in the complaint handling process. Areas of Responsibility Product Quality Complaints Management Travel Estimate Approximately 5% Job Scope Internal Interactions (within the organization) Yes External Interactions (outside the organization) Nil Geographical Scope India Financial Accountability (cost/revenue with exclusive authority) Nil Job Requirements Educational Qualification M.Sc (Life Sciences) / B.Pharm Specific Certification Nil Skills Good Technical & Communication Skills, minimum 1 year experience in complaints handling process, candidate should have worked in USFDA work environment. Experience 4-6 years Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of incumbent(s).

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