Trainee Officer

1 day ago

Tandalja Vadodara Gujarat, India Sun Pharmaceutical Industries Ltd Full time

**Sun Pharma Global Quality & Compliance Department**:
**Position**:Sr. officer /Executive**:
**Department**:Corporate Quality Compliance **Location**:India (SPIL, Vadodara)**:
**Essential Job Functions**:

- Registration of Market Complaints in Track wise system & its Classification but not limited to;
Process and analyze product complaints according to Global standards. Evaluation of each complaint for seriousness, correctness and consistency of defect categorization.
- Acknowledge the complaints to the complainant (as applicable) and assist manufacturing site in investigation.
- Follow-up with the complainant for Complaint samples, additional information required to support product complaint investigation.
- Tracking of complaint samples & sending it to the site for investigation
- Coordinate with other stakeholder (PVG, Distribution, RA, Business, Legal etc.) involved in complaint handling process.
- Review of investigations and ensuring corrective and preventive actions in place. Drafting and sharing the responses to the complainant.
- Monthly/ Quarterly Trending of product quality complaints and discussion with sites for actionable.
- Update Global Tracker of Complaint, FAR & Recall and provide the information to relevant stakeholder on ad hoc basis.
- Monitor the recall process. Verify the reconciliation of recall quantity against the destruction certificate of the recalled stock.
- Assist in Track wise trouble shooting for recall and PQC module.
- Work as a member of a team to achieve all outcomes.
- Perform all work considering the quality themes i.e. drive for growth, innovation & continuous improvement, value creation and excellence in execution, demonstrate strong and visible support of our values.
- Perform all work in accordance with all established regulatory and compliance and safety requirements.
- All other duties as assigned by the reporting manager in accordance with the established responsibilities and compliance requirement.

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