
Executive - Corporate Quality Compliance (Compliants)
6 days ago
Position
Executive
Job TitleExecutive
Job GradeN/A
FunctionCorporate Quality Compliance
Sub-functionComplaints
Managers Job TitleSenior Manager-1
Skip Level Managers TitleN/A
Function Head TitleHead of Global Quality Systems Complaints
LocationVadodara
No. of Direct Reports (if any)Nil
Job Summary- Logging of Product Quality Complaints (PQC) in the database (TrackWise).
- Acknowledge the complaints to the complainants.
- Providing the response letter to the complainant.
- Reconciliation of received market complaints.
- Review of Product Quality Complaint Investigation Reports (India Market).
- Coordinate with other stakeholders involved in the complaint handling process.
Product Quality Complaints Management
Travel EstimateApproximately 5 PERCENT
Job Scope Internal Interactions (within the organization)Yes
External Interactions (outside the organization)Nil
Geographical ScopeIndia
Financial Accountability (cost/revenue with exclusive authority)Nil
Job Requirements Educational QualificationM.Sc (Life Sciences) / B.Pharm
Specific CertificationNil
Skills- Good Technical & Communication Skills
- Minimum 1 year experience in complaints handling process
- Candidate should have worked in USFDA work environment.
4-6 years
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of incumbent(s).
LocationsTandalja - R&D
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